At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. IT Support Analyst Why We Have This Role Qualtrics is seeking an IT Support Analyst to join our IT/Systems organization! Qualtrics teams rely on SaaS applications daily, and as we grow, so does the complexity of our systems. Our IT Analysts ensure that organizations leverage technology effectively and securely to achieve their goals. The EUC landscape is inherently dynamic, demanding continuous adaptation. What was effective last year may be obsolete today. In this role, you'll thrive on the challenge of staying abreast of evolving technologies within our systems. How You’ll Find Success As an IT Support Analyst, you'll be a pivotal force in our EUC environment, serving as the face of IT to our users. This role demands exceptional versatility, requiring you to seamlessly navigate high-severity incidents while simultaneously addressing routine user needs. Imagine managing a critical incident call while rapidly deploying a standby laptop for a user who's forgotten theirs – that's the dynamic nature of this position. Excellent communicator. Effective communication with end-users is paramount in this role. You'll frequently translate complex technical concepts into clear, accessible language, ensuring seamless understanding and supportGrowth mindset. We embrace a culture of learning, understanding that innovation involves experimentation and the occasional setback, from which we consistently extract valuable lessonsKnow your stuff. Your deep understanding of cutting-edge technologies and end-user computing devices will enable you to provide expert guidance to end-users, empowering them to maximize the performance of their laptops How You’ll Grow Expanding Skill Sets - This role gives you an opportunity to go beyond your core responsibilities. Learn about related IT domains, such as network administration, office build outs, or database management.This role provides an opportunity to gain proficiency in new tools and platforms that are latest in the market. Leadership and Mentorship - Take on leadership roles in projects or initiatives. Mentor junior IT staff, sharing your knowledge and experience.Develop your ability to lead and motivate teams. Project Management - Gain experience in managing IT projects, including planning, execution, and monitoring. Develop your ability to prioritize tasks, manage resources, and meet deadlines. Proactive Attitude - Take initiative and seek out opportunities for growth. Problem-Solving Skills - Demonstrate your ability to solve complex technical and business problems. Adaptability - Be willing to adapt to changing technologies and business needs.Be willing to cover to team-mates who are away sick or on PTO. Continuous Learning - Stay updated with the latest trends and technologies. As an experience management company, we are committed to achieving 100% customer satisfaction.