IT Analyst, Service and Support

Fresh Express-posted 2 months ago
Windermere, FL
1,001-5,000 employees
Food Manufacturing
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The IT Analyst and Support will provide 1st and 2nd tier Hardware, Software, Printer, Network support at the Corporate Headquarters. This position will work with escalated helpdesk incidents as well as users' requests and other IT issues.

  • 2nd Tier Support of 150 users (Windows 7/10) - break/fix issues
  • Application troubleshooting (Office 365 / Outlook)
  • System imaging and deployment using SCCM
  • Network (Wireless and Wired) problem troubleshooting / escalation to Global Networking team
  • Troubleshooting conference room equipment (projectors, video conference, conference phones)
  • Cisco VoIP telephone deployment and troubleshooting
  • Printer troubleshooting/repair/escalation
  • Spare inventory management
  • Packing/shipping equipment to other locations
  • Ability to work self-directed and set/adjust priorities in very fast paced environment
  • Strong verbal and written communication skills
  • Strong interpersonal skills
  • Strong documentation/recordkeeping skills
  • Strong attention to detail
  • Ability to lift 50 lbs.
  • A+ Certification
  • 2+ years providing 2nd tier Hardware/Software support - Executive support a huge plus
  • Advanced familiarity with TCP/IP fundamentals
  • Travel to other locations for support (25%)
  • SCCM, ITIL v3, CCENT, Windows, Office 365
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