IT Analyst/Programmer

Mayo Clinic • Rochester, MN

2d • Hybrid

About The Position

Provides IT support for vended and custom applications, including resolving
highly complex issues, and assists with data security, redundancy, and support
in collaboration with more senior technical staff.
Conducts root-cause analysis by researching hardware environment and software
application and system problems, works with colleagues and customers to resolve
issues, documents resolution, and communicates resolution with customer.
Regularly reviews applications and makes modifications and/or updates of a
single system application or basic software and their associated hardware at
multiple Mayo Clinic sites to ensure currency and functionality within the
established environment. Contributes to the design, development, implementation,
and maintenance of custom system software, and/or the installation and
maintenance of purchased systems software, as well as the configuration and
support of hardware systems across Mayo Clinic.
Produces and maintains documentation such as systems requirements, designs,
resource inventories and plans as requested. Interfaces routinely with
colleagues who may be located at any of the Mayo Group practices to perform job
responsibilities requiring virtual collaboration and partnership. May be
required to provide 24/7 on-call support.

This is a hybrid position.
The majority of work will be completed remotely but
at times work on campus will be required.
Therefore, incumbent must live within
a reasonable driving distance of a Mayo Clinic campus.

Responsibilities

• Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff.
• Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer.
• Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Mayo Clinic sites to ensure currency and functionality within the established environment.
• Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic.
• Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested.
• Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership.
• May be required to provide 24/7 on-call support.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed