IT Analyst - Population Health Analyst II &III
About The Position
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke Health Technology SolutionsPursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyondPosition Summary:The Population Health Analyst works within Duke Health Technology Solutions’ (DHTS) Analytics Center of Excellence (ACE). A successful candidate is an IT professional with Epic experience and/or experience in data analytics and reporting. Clinical experience in ambulatory is a plus. The candidate will actively contribute to the design, configuration, testing, and maintenance of the Maestro Care (Duke’s Epic EHR) Healthy Planet toolset & reporting framework in support of population management programs across Duke Health. The incumbent will collaborate with Epic technical support, reporting/analytics teams, and Maestro Care application staff; as well as serve as a liaison between informatics and clinical customers.
Requirements
- Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.
- If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels.
Nice To Haves
- Clinical experience in ambulatory is a plus.
Responsibilities
- Obtain Epic Healthy Planet certification or proficiency as defined by management
- Serve as Maestro Care Healthy Planet application expert for base functionality. Maintain working knowledge of Cogito data warehouse, Reporting Workbench, Slicer Dicer & Radar Dashboards
- Gather and document business requirements for new features and enhancements
- Implement application tools to assist end users with business clinical documentation and reporting needs
- Work collaboratively with other technical teams, including Epic technical support, Maestro application team analysts, and ACE reporting teams.
- Provide systems support, including troubleshooting, configuration, and testing of software
- Advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk
- Maintain solid communication with internal and external stakeholders regarding development status of work requests
- Work closely with business leadership to understand the short and long-term business plans, and work with DHTS leadership to identify and implement technology solutions to support those plans
- Adhere to organizational policies and procedures and follow all change control processes defined within Maestro Care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
