IT Analyst- Level 2 Support (Audio/Video Specialist)

Flow-posted 3 months ago
Full-time
Miami, FL
Publishing Industries
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Flow Corporate is seeking a motivated IT Analyst with strong Level 2 IT Support experience and deep expertise in Audio/Video systems, conferencing technologies, and production environments. The ideal candidate will have verifiable, hands-on experience running events, managing video conferencing systems, and supporting production-quality audio and video setups. They should also bring strong networking knowledge and a proven background in IT support.

  • Provide Level 1 and Level 2 IT support for corporate end users, including troubleshooting hardware, software, networking, and system issues.
  • Manage and support audio/video conferencing systems and event production equipment across corporate offices and events.
  • Set up and operate podcast recording equipment and dedicated podcast spaces for corporate communications and initiatives.
  • Plan, configure, and run live and virtual AV events, ensuring high-quality delivery for corporate functions.
  • Support and administer the Google Workspace Suite of Apps used throughout the corporate environment.
  • Maintain, configure, and support networking equipment to ensure reliable connectivity across corporate sites.
  • Build and maintain strong vendor and industry relationships for AV, conferencing, and production needs to benefit corporate operations.
  • Collaborate with IT team members to deliver projects and ensure business continuity within corporate operations.
  • Document procedures, system configurations, and troubleshooting guides tailored for corporate environments.
  • Perform additional related duties as assigned.
  • Proven, hands-on Level 2 IT support experience.
  • Extensive, verifiable expertise in audio/video conferencing, event production, and AV system setup.
  • Experience running events with conferencing and AV systems in live and hybrid corporate environments.
  • Strong knowledge of podcast equipment and dedicated space setup.
  • Proficiency in Google Workspace Suite of Apps.
  • Solid understanding of networking fundamentals (LAN, WAN, Wi-Fi, troubleshooting).
  • Strong problem-solving, organizational, and communication skills.
  • Motivated, resourceful, and capable of working independently and collaboratively.
  • Ability to maintain and leverage strong professional contacts and resources within the AV and IT fields to support corporate initiatives.
  • Comprehensive Benefits Package (Medical / Dental / Vision / Disability / Life)
  • Paid time off and 13 paid holidays
  • 401(k) retirement plan
  • Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
  • Access to HSA-compatible plans
  • Pre-tax commuter benefits
  • Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
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