IT Analyst II

CMA CGM

114d • $68,856 - $86,070

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Requirements

• Bachelor’s degree in computer science, Engineering, or related Science and Math discipline with an IT emphasis is required
• A minimum of 5 years of Business Analyst / Product Manager / Product Owner experience, in either of Asset Management, Supply Chain Management or eCommerce and Order Fulfillment areas
• 3+ years of business analyst or relevant work experience
• 1+ years professional experience working in the Supply Chain Management, Warehouse Management, and Order Fulfillment domains
• Demonstrated ability to quickly grasp complex workflows, business/operations processes
• Responsible for requirement gathering, documentation, and testing of the application enhancements
• Strong analytical skills
• Hands on knowledge of SQL is must
• Understanding of IIS, Web Services, Windows services, Job scheduling, Unix commands
• Ability to simplify the complex and build consensus
• Excellent written and oral communication skills to communicate across senior executives and cross functional team members
• Experience with waterfall methodology
• Experience in working with designing tools like Visio and change management tools like JIRA
• Preferably a candidate with technical/development background transitioned to functional role

Responsibilities

• Review and understand all existing business and operational processes for the Warehouse Management and ERP applications and work with business owners / operations team to identify opportunities for improvement and design solutions
• Learn the current production support processes on various application issues and modify the same to improve the resolution process and efficiency
• Be production support team on analysis and resolution of production incidents
• Participate in functional and integration testing of assigned projects
• Gather customer requirements, and turn these into well-defined product requirements and specifications
• Partner closely with the development team to help determine the best technical implementation methods as well as execution schedule
• Work with cross-functional stakeholders to align teams around the application vision. Maintain and track cross application feature lists
• Critical thinker to be able to troubleshoot issues and provide solutions, recommendations to peers and management
• Create documentation as needed to transition knowledge to end users and support staff
• Provide go-live support and facilitate knowledge transition to support team
• Expand business process knowledge through participation in related user groups and share the insights with the development team
• Work closely with vendor teams and ensure mature and fair interactions with their team members

Benefits

• Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan
• 401(k) with company match
• Flexible Paid Time Off programs including company paid holidays
• Tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees