IT Analyst I

Zoom • San Jose, CA

33d • Onsite

About The Position

Seeking an IT Analyst I for the San Jose office to provide technical assistance to employees, executives, and teams. Responsibilities include IT troubleshooting, executive and event technology support, local infrastructure management, and asset configuration. The role requires exceptional technical skills, a customer-focused approach, and adaptability in an agile, evolving settings and can manage competing priorities. Ideal candidates are proactive problem-solvers who streamline technology adoption and ensure seamless user experiences. About the Team Zoom's Information Technology team is dedicated to delivering customer happiness, enhancing business efficiency, and fostering agility through innovation, data insights, and automation. Our impact is evident in seamless user experiences, streamlining processes, and supporting Zoom's growth in communication and collaboration.

Requirements

• Have BS or MS in Science, Engineering, IS, or equivalent experience.
• 6+ years of experience in IT Support, End-User Services, or related roles in a dynamic environment.
• Possess solid technical knowledge across Windows, macOS, networking, VPNs, endpoint security, identity & access management, and mobile device management.
• Maintain troubleshooting, communication, and documentation skills with solid attention to detail.
• Own experience with IT asset lifecycle management (configuration, deployment, tracking, compliance).
• Have experience with AV systems, conferencing platforms (Zoom), and event technology support.

Nice To Haves

• Possess certifications or proven expertise in Information Technology Infrastructure Library, Six Sigma, project management, Okta, Workspace ONE, AWS/Google Cloud, or Zoom are a bonus.

Responsibilities

• Delivering personalized support, onsite IT support for employees, executives, and VIPs-including hardware, software, access, conferencing, and networking.
• Managing IT asset inventory onsite, including configuration, deployment, tracking, maintenance, and secure disposal.
• Supporting local events, all-hands, and high-profile meetings, ensuring seamless collaboration technology experiences.
• Partnering with Infrastructure, SRE, Security, Network and Engineering teams to resolve cross-functional issues and drive innovation in employee technology.
• Troubleshooting and resolve incidents within established SLAs, escalating when needed.
• Contributing to IT projects and process improvements to enhance support efficiency and employee experience.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services