IT Analyst I - IS DIGIT GUEST EXP

Kettering Health • Miamisburg, OH

2d

About The Position

Utilizing agile and other applicable frameworks as a guide, IT Analyst I team members work as part of a collaborative team to solve customer issues and support mission-critical healthcare applications and systems. The IT Analyst I utilizes analytical thinking to understand and document new requirements and workflows with the goal of maximizing the value created for their customers. The IT Analyst I participates in all phases of the software development lifecycle including design, development, and test and performs other duties as assigned.

Requirements

• Associate degree or equivalent combination of education, certification, and experience required
• 1 to 2 years of relevant experience
• Obtain applicable certifications within 1 year of hire, when required.
• ITIL Certified (Information Technology Infrastructure Library)
• Epic Certification
• CompTIA A+ Certification (Computer Technology Industry Association)
• SQL Certification
• CSD Certification (Certified Scrum Developer)
• OnBase Certification
• RHIT (Registered Health Information Technologist)
• RHIA (Registered Health Information Administrator)
• 3M 360 Systems Administrator
• CAHIMS (Certified Associate in Healthcare Information and Management Systems)

Responsibilities

• Provide prompt support of customer issues, identifying the root cause and developing creative solutions to correct application problems. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues.
• Provide support for assigned applications by maintaining vendor recommended application version
• Maintain server health through patching, reboots, and supported software versions
• Participate in on-call rotations to provide off-hours application support
• Collaborate with stakeholders to understand operational needs, risks and requirements of projects and enhancements. Gather, document, and analyze requirements (business, data, and integration) and workflow processes.
• Participate in the design process and complete the assigned tasks for development and unit/integration testing
• Develop and maintain application support documentation. Educate end-users and team members as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees