Blue Cross Blue Shield-posted 9 months ago
Full-time • Entry Level
Onsite • Phoenix, AZ
Insurance Carriers and Related Activities

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements: Hybrid People Leaders: must reside in AZ, required to be onsite at least once per week Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month Onsite: daily onsite requirement based on the essential functions of the job Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building. Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per month. This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

  • Gather and document business requirements on behalf of internal and external customers.
  • Provide research and analysis related to project deliverables or production issues.
  • Conduct all necessary testing prior to delivery.
  • Act as a liaison between business customers, external customers, project teams, and other Agile teams.
  • Write and review business requirements, flow specifications or change requests.
  • Write test scripts, perform testing and post-production validation.
  • Conduct research and analysis for issue resolution relating to electronic transactions, medical management or clinical management systems.
  • Track all items through to resolution.
  • Provide first or second level support for internal/external customers.
  • Utilize problem-solving skills to improve procedures and processes.
  • Act as a liaison between external customers and IT.
  • Develop moderate complex business requirements on large projects.
  • Provide subject matter expert advice related to electronic transactions and corporate systems.
  • Lead small to medium size projects.
  • Interpret design specifications for comparison against defined business needs.
  • Utilize existing reporting tools to develop and execute data queries for ad hoc requests.
  • Support multiple segments of business.
  • Mentor Level 1 Analysts.
  • Develop complex business requirements on large projects.
  • Act as lead analyst for large or complex projects.
  • Ensure Service Level Agreements are met.
  • Participate in evaluation and writing of performance reviews for level 1 and possibly level 2 analysts.
  • Develop and mentor staff by providing opportunities for growth.
  • Assist the manager in the day-to-day operations of the department.
  • 2 years of experience in healthcare or insurance field with an emphasis on business processes or system analytics.
  • 2 years of experience in a role with demonstrated ability to communicate with diverse groups of people inside and outside of the business.
  • 1-year experience in end-to-end business processes with increased exposure to system configuration and integrations.
  • High-School Diploma or GED in general field of study.
  • 5 years of experience in healthcare or insurance field with an emphasis on business processes and system analytics including EDI and integrations.
  • 5 years of experience in a role with a demonstrated ability to communicate with diverse groups of people inside and outside the business.
  • 1 year of experience in project management.
  • Bachelor's Degree in Computer Science, Information Systems, Business, or related field.
  • Business Analyst Certification.
  • Six Sigma Certification.
  • Software Testing Certifications.
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