IT Analyst - Digital Strategy

Duke Careers•Durham, NC

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.DSO Product Owner (Levels 1–3) Digital Strategy Office – Duke Health Technology Solutions (DHTS) The DSO Product Owner serves as the ambassador and primary point of accountability for a defined product or program within Duke Health. This role partners closely with clinical, operational, and technology teams to ensure strong product/program performance, adoption, and alignment with organizational goals. Product Owners combine analytical skills with ownership responsibilities—driving clarity, prioritization, and continuous improvement.

Requirements

Bachelor’s degree in a related field OR four years of equivalent technical experience.
Level 1: No experience beyond minimum requirements.
Level 2: Two years related experience.
Level 3: Four years related experience.

Nice To Haves

Epic Certification preferred.
Product Owner or Project Management certifications are beneficial.
Experience with Epic Hello World, Epic Cheers, or third-party communication tools highly desired.

Responsibilities

Represent and communicate the value, status, and roadmap of assigned product(s) across DUHS.
Maintain and prioritize product backlog and issue logs, ensuring timely resolution and alignment with DSO and DUHS goals.
Coordinate with vendors and internal teams; manage SLAs, contract requirements, testing, and implementation.
Provide clear, concise written and verbal communication and distill stakeholder needs into actionable components.
Monitor success metrics, identify trends, and recommend improvements to enhance program effectiveness and value.
Maintain product documentation, change management plans, communication plans, and readiness planning.
Other duties as assigned.
Manage tasks independently, maintain strong attention to detail, and demonstrate solid time management.
Understand product/program, express value clearly, and manage timely communications with internal and external stakeholders.
Communicate complex technical information to varied audiences.
Act proactively, develop solutions, and analyze program effectiveness.
Collaborate with partners across Duke, support budgeting, reporting, and program planning.
Lead advanced change-management strategy and execution.
Create and deliver strategic briefings to leadership and systemwide stakeholders.
Demonstrate fluency in ROI/ROH and product value realization.