IT Analyst, Deskside Support

Strada • Tallahassee, FL

5d • Onsite

About The Position

Role Overview We are seeking a skilled IT Analyst to join our Deskside Support team. This role provides technical support and troubleshooting for desktop and laptop computers, printers, and related peripherals. The IT Analyst supports the maintenance and upgrade of hardware and software to ensure stable and efficient operations. The position delivers incident resolution to a large, multi-client environment as part of a customer-focused support team. The role operates against contracted SLAs and supports both internal and external customers through remote and on-site assistance. Key Responsibilities and Duties Work as part of a high-volume support team, resolving incidents and problems in line with agreed SLAs Configure and provide deskside support for laptops, desktops, network printers, AV devices, corporate phones, and other peripherals Provide remote and on-site technical support, ensuring timely and effective incident resolution Manage shipping of laptops to remote workers and collection of equipment from leavers Manage local area network and server room infrastructure Partner with global network and infrastructure teams on office-related issues and server or network room support Provide user administration and support for bespoke applications Track, manage, and maintain IT asset records including laptops, desktops, printers, and server room equipment Participate in Service Support activities including Configuration, Change, and Release Management Contribute to project work and support internal and external IT audits Ensure compliance with all documented procedures and standards Work flexible hours, including shift work and occasional weekends Participate in additional business activities as required Personal Qualities, Skills, and Experience Essential Requirements Strong interpersonal and team collaboration skills Excellent verbal and written English communication Minimum 2 years of direct technical support experience within a multinational company Strong customer service and client-facing skills Proven logical thinking and remote troubleshooting ability Adaptable mindset with a strong service orientation Advanced knowledge of Microsoft Windows across current versions Advanced knowledge of Microsoft Office products, including email platforms Working knowledge of domain structures, Active Directory, and Intune Working knowledge of LAN, WAN, and server room infrastructure High stress tolerance and strong self-motivation Desirable ITIL experience Basic server administration knowledge Network-related certifications Location Onsite - 3800 Esplanade Way, Tallahassee, FL 32311 At Strada, our values guide everything we do: Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right. Benefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Equal Employment Opportunity Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter. Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum - Maximum: $0.00 - $0.00 Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer. As pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Requirements

• Strong interpersonal and team collaboration skills
• Excellent verbal and written English communication
• Minimum 2 years of direct technical support experience within a multinational company
• Strong customer service and client-facing skills
• Proven logical thinking and remote troubleshooting ability
• Adaptable mindset with a strong service orientation
• Advanced knowledge of Microsoft Windows across current versions
• Advanced knowledge of Microsoft Office products, including email platforms
• Working knowledge of domain structures, Active Directory, and Intune
• Working knowledge of LAN, WAN, and server room infrastructure
• High stress tolerance and strong self-motivation

Nice To Haves

• ITIL experience
• Basic server administration knowledge
• Network-related certifications

Responsibilities

• Work as part of a high-volume support team, resolving incidents and problems in line with agreed SLAs
• Configure and provide deskside support for laptops, desktops, network printers, AV devices, corporate phones, and other peripherals
• Provide remote and on-site technical support, ensuring timely and effective incident resolution
• Manage shipping of laptops to remote workers and collection of equipment from leavers
• Manage local area network and server room infrastructure
• Partner with global network and infrastructure teams on office-related issues and server or network room support
• Provide user administration and support for bespoke applications
• Track, manage, and maintain IT asset records including laptops, desktops, printers, and server room equipment
• Participate in Service Support activities including Configuration, Change, and Release Management
• Contribute to project work and support internal and external IT audits
• Ensure compliance with all documented procedures and standards
• Work flexible hours, including shift work and occasional weekends
• Participate in additional business activities as required

Benefits

• At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed