IT Analyst, Business Analysis

World Bank Group•Washington, DC

13d

About The Position

Do you want to build a career that is truly worthwhile? Working at the World Bank Group (WBG) provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org ITS Vice Presidency Context: Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations. Our vision is to transform how the WBG accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the WBG. ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing the WBG units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all WBG staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the WBG to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform. Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the WBG with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w ITSFE Context: WBG ITS Finance (ITSFI) is responsible for providing high quality, streamlined information and technology solutions for the World Bank’s Financial complex, which include WBG Treasury Portfolio (ITSTR), WBG Risk Management Analytics (ITSRA), Finance Technology Solutions (ITSFT), and Financial Engineering (ITSFE). ITSFE handles donor contributions from inception to the point of final disbursement, including IDA, Financial Intermediary Funds and Trust Funds. ITSFI is additionally responsible for building its IT services using a shared platform that provides scale, leverage, reliability, and control while at the same time improving responsiveness to emerging business needs. The ITSFI team is accountable for the implementation of the ITS Strategy supporting WBG core finance business processes. As a unit within the ITS Finance, ITS Financial Engineering (ITSFE) unit provides systems and technology support to mission critical and core financial applications of the WBG finance complex units (DFI, WFA and BPS). The ‘Development Finance’ IT systems team in ITSFE, provides IT solutions to support WBG development finance & strategic resource mobilization operations and membership for IDA, finance & accounting for Trust Funds, Capital subscription and management processes for IBRD, Externally Funded Output & Variance Reporting & Analysis related processes for IBRD capital income sustainability projections, etc. Duties and Accountabilities: The IT Product Analyst will report to the ITSFE team lead and will work closely with finance clients primarily focusing on implementing IT solutions and supporting the existing modern cloud-based web applications built for ‘IDA Mobilization & IBRD Corporate Finance’ (DFFPO) unit and its ‘Finance’, ‘Resources Mobilization & Policy’ and ‘Operations’ workgroups. The Product Analyst is responsible for supporting the maintenance of business application systems, contributing to enterprise initiatives that intersect with core business processes, and coordinating the delivery of ongoing capital projects and maintenance services. This work will be conducted using an Agile approach within a SAFe Agile Release Train (ART). The Product Analyst’s primary goal is to maximize the value delivered by the Agile Team. Acting as the voice of the customer, they will ensure that features, enablers, and user stories align with business objectives and deliver measurable benefits.

Requirements

Education: Master's degree with 2 years relevant experience or Bachelors’ Degree with a minimum of 4 years relevant experience BFSI/Finance and experience preferably with MDBs.
Experience working with geographically distributed teams across different time zones.
Pro-actively liaise with onsite and offshore teams (IT teams and business clients) to ensure IT support activities are on-track within defined specifications.
Familiarity with industry standard processes defined for systems design, database design, development, testing, and integration phases of a project and Agile based implementations.
Track record demonstrates eagerness to learn new things while effectively contributing to the active work program.
Demonstrated ability to effectively liaise with stakeholders on requirements, breakdown raw information and undefined problems into specific, workable components that clearly identify the issues at hand, documenting them properly, and getting consensus on resolutions.
Experience in change management procedures and use of ADO/PLM processes for execution.
Knowledgeable in the use of MS Office suit applications and Visio (or similar diagramming tool).
Proven ability to contribute to projects with minimal guidance.
Knowledge of software development lifecycle (SDLC) and iterative development processes.
Capacity to work both independently and in a team balancing ‘analysis’ and ‘action’ finding the right approach for given situations.
Willingness to seek advice and assistance when needed.
Strong communication (written and spoken) and interpersonal skills to effectively work with cross-functional teams and stakeholders.
Ability to facilitate meetings and Agile ceremonies while promoting a collaborative environment.
Problem-solving abilities to identify and address roadblocks or team challenges.

Nice To Haves

Working experience implementing solutions through the SAFe Methodology.
Certification on SAFe Product Owner/Product Manager, SAFe Agilist (SA), and/or Business Analysis.
Working experience in implementation of cloud-based solutions on an enterprise scale, specifically on Microsoft Azure platforms.
Basic knowledge of Web based application development and Azure Services.
Basic understanding of AI/ML implementations for both supervised and unsupervised models and solutions and ability to leverage Copilot & AI augmentation tools.
Knowledgeable in the use of Structured Query Language (SQL) statements to perform data reconciliation and validation as well as basic expertise in data analysis leveraging BI tools, MS Office and desktop software.
Comprehensive understanding of SAFe principles and ceremonies, PO and Scrum Master practices, and Agile methodologies.

Responsibilities

Support the Product Owners, product Manager, Business Owners, and other program stakeholders in defining, refining, and prioritizing the team’s Backlog and its alignment with the Program Increment (PI) objectives.
Collaborate closely with Scrum Masters, Product Managers, Product Owners, Business Owners, and other stakeholders to understand business needs, priorities, and success metrics.
Actively participates in PI Planning, Iteration Planning, System Demos, and Inspect & Adapt workshops.
Facilitating sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure efficient collaboration and smooth execution of work.
Ensure backlog transparency, visibility, and clear prioritization while maintaining a balance between functional and technical enablers to meet the desired product functionality.
Work in Agile teams to implement new IT solutions as per business objectives and priorities acting as the primary point of contact for stakeholders to clarify requirements.
Support and maintain the new generation of IDA cloud-based systems (Azure based web applications, dashboards, reports, and analytics tools) with interfaces other WB and WBG solutions such as Enterprise Systems.
Support and collaborate with RTEs, PMs, BOs, SAs and Scrum Masters to ensure effective Agile ceremonies.
Translate business requirements into actionable user stories and acceptance criteria.
Support and foster a culture of continuous improvement within the team while following and championing the SAFe methodology.
Ensure that the team adheres to Agile practices, working collaboratively and effectively toward accomplishing agreed sprint goals while proactively removing obstacles hindering the team’s progress enabling a smooth workflow.
Address and resolve conflicts within the team quickly and diplomatically, ensuring a healthy and productive work environment typically under guidance of senior POs, RTEs, BOs, and/or program leads.
Monitors potential risks to the organization on a continuous basis and alerts senior team members of emerging risks that could impact the team's ability to conduct business.
Proactively liaise with onsite and offshore teams (IT teams and business clients) to ensure IT support activities are on track within defined specifications.
Function as the primary point of contact for stakeholders to clarify requirements, acceptance criteria, and the expected business outcome from our implementations.
Assess complex situations, identify underlying issues, and suggest practical solutions through root cause analysis or bottlenecks and facilitating solutions to prevent recurrence.
Provide clear, concise, and actionable user stories and acceptance criteria to the development team while collaborating with others to ensure user stories are refined and ready for implementation as per SAFe methodology.
Coordinates business review processes for implementations and secures approval for deployment.
Identifies, documents, and monitors key business processes needed to achieve successful business results; maps and documents processes and develop framework for improvement by recording issues and obtaining consensus on resolutions.
Communicates with excellent verbal and written communication skills, effectively shares relevant knowledge and information, and actively listens to understand others.".
Develop detailed flowcharts to show processing logic (business, data etc.) to properly depict processes, data, and systems.
Assist the IT team with daily production support and preventive maintenance for production systems in a proactive manner and as per guidance from POs and RTEs.
Collaborate with IT teams and with business stakeholders to facilitate the release and change management as per IT framework and guidelines.
Collaborate with BAs and POs to analyze and clarify requirements and assist in the development of technical specification documents.
Prepare test cases and plans and participate in post-implementation reviews.
Understand the organizational mission, values, operations and goals and ITS policies and procedures ensuring the team is compliant and in alignment of the same.

Benefits

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

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