IT Analyst Applications Solutions

Caterpillar • Mossville, IL

1d • Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. The successful candidate will join the Cat Technology GCIO IT team based in Mossville, IL reporting to an IT Manager. The role is to assist Cat Technology engineers by acting as the site support liaison for all their IT needs. The Analyst will work closely with the engineering business partners and Caterpillar IT teams from United States and other locations. In this role, the Analyst will have the opportunity to develop, integrate and support IT infrastructure solutions to solve business problems. The Analyst will work very closely with business partners to build demands, evaluate hardware and software needs, and support enterprise IT and cybersecurity initiatives.

Requirements

• Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge.
• Requirements Analysis : Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. Level Working Knowledge.
• System and Technology Integration : Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms. Level Working Knowledge.
• System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle. Level Working Knowledge.

Nice To Haves

• Be able to configure and troubleshoot issues regarding desktops, workstations, and laptops; will understand Microsoft Office Suite and be able to Install/Configure applications
• Possess general networking skills, such as TCPIP settings on a PC, some knowledge of how VPN and routers work; able to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when needed
• Possess strong customer relationship and customer support skills
• Experience in helpdesk, and IT site support roles, with a good understanding of IT Service Management and ITIL based support processes (Incident Management, Change Management, Problem management)

Responsibilities

• Work directly on technical problem identification and resolution
• Work independently or as part of a team on complex infrastructure technology components that may be used by one or more applications or systems
• Diagnose, troubleshoot and resolve hardware, software or other network and system problems
• Perform data backups and disaster recovery operations
• Participate in integrated testing and acceptance of infrastructure components
• Work with IT leadership and facility management on various IT security needs

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees