IT Administrator

Mayr-Melnhof Packaging•Charlotte, NC

10d

About The Position

Let's continue enabling people to live a better life on a better planet - discover your next opportunity at MM. Our heart beats for talents - be one of them! To strengthen our motivated IT Team in Charlotte, NC, we are looking for a passionate IT Administrator. This position has travel expectations of 30% between MM Packaging sites. Your Role You will monitor and respond to the IT Support Ticket stream raised by the Corporate Call Center, prioritizing appropriately, resolving in a timely manner or escalating as necessary while overseeing resolution and keeping users updated. You will set up new starters and configure/issue IT equipment and manage the return of IT equipment/asset disposal. You will be responsible for the rollout of new location infrastructure including servers, endpoints, network infrastructure and retirement of same. You will have the technical administration of Microsoft end user/Modern Workplace technologies including: Windows desktop and server (AD, DNS, DHCP), MS Office desktop apps, Office365. You are accountable and responsible for the analysis of alerts and defining corrective actions, including investigation and diagnosis of incidents, finding root cause or forwarding to third party support or Central IT. You have an indepth understanding of computer systems, network protocols, routing, switching and firewall principles.

Requirements

Degree in IT or Computer Science.
2-3 years of experience in modern workplace environments, ideally with Microsoft platforms and expertise knowledge in Windows Server administration.
Knowledge in Windows Server administration.

Nice To Haves

Additional certifications in IT relevant areas beneficial.
Familiar with workflow and database concepts, preferably in the Printing Industry.

Responsibilities

Monitor and respond to the IT Support Ticket stream raised by the Corporate Call Center, prioritizing appropriately, resolving in a timely manner or escalating as necessary while overseeing resolution and keeping users updated.
Set up new starters and configure/issue IT equipment and manage the return of IT equipment/asset disposal.
Responsible for the rollout of new location infrastructure including servers, endpoints, network infrastructure and retirement of same.
Technical administration of Microsoft end user/Modern Workplace technologies including: Windows desktop and server (AD, DNS, DHCP), MS Office desktop apps, Office365.
Accountable and responsible for the analysis of alerts and defining corrective actions, including investigation and diagnosis of incidents, finding root cause or forwarding to third party support or Central IT.
Understanding of computer systems, network protocols, routing, switching and firewall principles.