IT Administrator

SOUTHWEST FLORIDA RETIREMENT•Venice, FL

1d•$27 - $30

About The Position

Reporting to the Chief Financial Officer, the IT Administrator is responsible for support and troubleshooting with infrastructure and low-voltage systems and equipment, including WiFi, television services, telephone services, server and web-based programs as well as deployment and lifecycle management of hardware assets. Coordinates with the third-party IT Managed Services Provider for escalations, projects, and performance monitoring and ensures service levels and response times meet organizational expectations. The IT Administrator respectfully interacts with all residents, family members, visitors, colleagues, and staff. Supports IT systems for a senior living community. This is a safety sensitive position. ESSENTIAL FUNCTIONS It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Requirements

5+ years of experience as a computer technician or similar role required.
Proven experience in customer service
Extensive experience with WiFi networks required.
Strong knowledge of networks, computer systems, software and IT components required.
Extensive knowledge of internet security and data privacy principles
Strong communication and interpersonal skills required, ability to work with internal/external customers effectively.
Exceptional organizing, time-management and troubleshooting skills required.
Bachelor’s degree in computer science or related field required.

Nice To Haves

Relevant IT certifications is preferred.

Responsibilities

Monitors network systems, reliability, and disaster recovery with our third-party IT Managed Services Provider
Sets up hardware and installs and configures software
Maintains hardware and peripheral devices and recommends repairs and preventative maintenance as needed
Maintains cybersecurity best practices including patching, endpoint protection, and user access controls
Assists with incident response and security audits
Experience with Microsoft 365, Active Directory, and Azure environments
Helps ensure compliance with HIPAA and data privacy regulations
Troubleshoots system and equipment failures and provides solutions to restore functionality
Provides timely, user-focused technical support and training
Regular and reliable attendance is an essential function of this job
May require occasional after-hours support or on-call availability for critical systems