IT Administrator - Stamford

Friedman Vartolo LLP•Stamford, CT

1d•Onsite

About The Position

We are seeking an entry-level IT Administrator to provide day-to-day technical support to employees both virtually and onsite. This role will focus on resolving helpdesk tickets, assisting with user onboarding/offboarding, and supporting hardware, software, and IT systems. It's a great opportunity for someone who enjoys problem-solving and wants to grow their career in IT within a professional legal environment.

Requirements

A degree in Information Technology, Computer Science, or related field (or equivalent practical experience)
Strong knowledge of Windows Environment (Office 365, Microsoft Office Suite, Windows 10, 11 Business)
Familiar with basic computer hardware, printers, applications
Some Helpdesk experience (6 - 12 months preferred but not required)

Nice To Haves

Task Automation
Azure (Azure Connect, Azure Cloud, Azure ADD)
VDI & Virtual System Management

Responsibilities

Serve as the first point of contact for IT support requests (Tier 1 and some Tier 2), managing and resolving tickets through the helpdesk system (JIRA).
Provide support for desktops, laptops, printers, copiers, and other office equipment.
Troubleshoot and resolve basic hardware and software issues (Windows, Office 365, VDI, etc.).
Assist with employee onboarding and offboarding, including laptop setup, software installation, account creation, and workstation configuration.
Provide end-user guidance and orientation on IT systems, tools, and security best practices.
Maintain accurate IT documentation, including knowledge base articles (Confluence).
Manage IT assets, including laptops, monitors, and peripherals, ensuring accurate tracking and lifecycle management.
Coordinate equipment recycling (e-cycle) and assist with upgrade/replacement cycles.
Proactively check in with employees to ensure technology is meeting their needs.