IT Administrator

Airtable•New York, NY

5h•Hybrid

About The Position

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. Join Airtable as an IT Administrator and play a pivotal role in delivering high-touch, reliable IT support for our NYC office and remote employees. You'll be the primary point of contact for all things IT, ensuring seamless day-to-day operations and empowering our team to work without disruption. This is a unique opportunity to make a direct impact on employee experience, drive process improvements, and help scale our enterprise technology as we grow.

Requirements

Proven experience supporting a fast-paced SaaS company from an internal IT perspective
Hands-on ownership of a physical office or site as the primary IT point of contact
Deep experience managing endpoints (macOS/Windows), device lifecycle, and MDM platforms
Strong understanding of identity and access management (Okta, Google Workspace, SSO, RBAC)
Working knowledge of office network infrastructure (Wi-Fi, switching, firewalls, VPN)
Experience deploying and supporting AV systems for conference rooms
Track record of improving the overall employee IT experience, not just closing tickets
Familiarity with ITSM practices, incident management, and process optimization
Scripting and AI skills to drive automation and efficiency
Reliable, trustworthy, and customer service-oriented
Excellent communication skills and ability to work cross-functionally

Responsibilities

Deliver responsive, empathetic IT support for in-office and remote Airtable employees
Troubleshoot and resolve hardware, software, networking, and A/V issues with precision
Install, configure, and maintain laptops, peripherals, and collaboration tools
Manage SaaS access requests and administer core tools, including Okta, JAMF, Google Workspace, and security applications
Document IT policies, troubleshooting guides, and user instructions to enhance self-service support
Identify recurring issues and recommend process or automation improvements (e.g., Tier-0 auto-ticketing)
Ensure rapid resolution of IT issues during EST business hours, minimizing downtime for employees and contractors
Support and maintain AV systems for conference rooms and hybrid collaboration
Collaborate cross-functionally with Workplace, Security, and Engineering teams
Maintain accurate asset inventory and ensure compliance with company security and audit standards
Provide onsite, hands-on IT support for employees in our NYC (SoHo) office