IT Administrative Assistant

Sizzling Platter•Murray, UT

1d•$18 - $21•Onsite

About The Position

Sizzling Platter is growing. We’re seeking a full-time Administrative Assistant to support our Murray, UT-based IT Help Desk. This entry-level position provides administrative and clerical support to the IT department while serving as a key point of coordination for internal technical support requests across our 17,000+ U.S. employees. The ideal candidate is detail-oriented, organized, customer-focused, and eager to learn and grow within the IT field. No prior IT experience is required, but basic technical knowledge and strong communication skills are important.

Requirements

Ability to type at least 45 words per minute.
Ability to work in a fast-paced, high-volume environment.
Proficiency with Microsoft Office and Microsoft Windows.
Excellent written and verbal communication skills.
Strong organizational, multitasking, and prioritization abilities.
High attention to detail.
Ability to lift up to 25 pounds.

Nice To Haves

Experience with Active Directory administration preferred.
A+ or MCP certification a plus.
Bilingual English/Spanish a plus.

Responsibilities

Manage and administer the IT Help Desk, serving as the first point of contact via phone, email, and in-person requests.
Create, assign, and dispatch trouble tickets to IT technicians, prioritizing urgent issues and managing technician schedules for optimal coverage.
Facilitate user account setup and onboarding/offboarding processes in Active Directory, Office 365, and other systems.
Assist the IT General Controls and Compliance Manager with audits and documentation supporting PCI compliance standards.
Coordinate with the Inventory Manager to track hardware assets from procurement through decommissioning.
Maintain filing systems, organize schedules, and develop administrative process improvements.
Conduct basic statistical analysis to monitor department performance and identify trends.
Partner with leadership to identify recurring ticket trends and help document Standard Operating Procedures (SOPs).
Support IT-related projects from planning through completion.
Coordinate with the IT Inventory Specialist to ship, receive, and track equipment.
Complete additional assignments as directed.