Issue Resolution Engineer

Stellantis•Auburn Hills, MI

About The Position

The Issue Resolution Engineer is responsible for managing, coordinating, and driving the resolution of technical issues in the Premium Infotainment team, originating from internal teams or external customers in collaboration with suppliers. This role serves as the primary technical interface with suppliers, ensuring issues are thoroughly investigated, root causes are identified, and corrective actions are defined, implemented, and documented. The Resolution Engineer provides regular updates to internal stakeholders, supports validation activities, and performs hands-on vehicle-level investigations to gather data required for effective resolution.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field
A minimum of 5 years of experience in automotive engineering, issue resolution, validation, or supplier management roles.
Strong experience working directly with suppliers on technical issue resolution.
Hands-on experience with vehicle testing, data collection, and validation activities.
Knowledge of automotive systems, embedded software, and vehicle development processes.
Strong communication skills with the ability to lead technical discussions across organizations.

Nice To Haves

Strong problem-solving and root cause analysis skills.
Hands-on, proactive mindset with willingness to work directly on vehicles.
Ability to lead and influence suppliers and cross-functional teams without direct authority.
Strong organizational and documentation skills.
Ability to manage multiple issues simultaneously and drive them to closure.
High ownership, accountability, and sense of urgency.