Customer Issue Resolution Analyst - REMOTE

Jobgether

1d • Remote

About The Position

In this role, you'll play a vital part in enhancing financial health for a portfolio of accounts within the healthcare sector. Your focus will be on resolving complex payment issues and driving initiatives to improve Accounts Receivable performance. Collaboration with internal teams and customers is key, as you will harness both your analytical and customer service skills to foster strong relationships and deliver innovative solutions.

Requirements

• Bachelor's degree or higher AND minimum two years of experience in Finance, Accounting, customer service, accounts receivable, or related fields.
• OR High School Diploma/GED AND minimum seven years of experience in relevant fields.
• Direct experience in managing key accounts is preferred.
• Demonstrated skills in financial statements analysis, negotiation, and credit principles.
• Advanced skills in Microsoft Office Suite, especially Excel and Power BI.
• Strong organizational and soft skills with the ability to influence change.

Nice To Haves

• Direct experience in managing key accounts is preferred.

Responsibilities

• Lead end-to-end CIR management for a portfolio of accounts with complex billing, reconciliation, or systemic issues.
• Optimize AR performance through focused, data-driven initiatives that meet or exceed operational and financial targets.
• Own the resolution of escalated, high-complexity cases, partnering with customers and internal teams to deliver timely solutions.
• Drive proactive root cause analysis and implement sustainable improvements to prevent recurring issues.
• Act as a super user within CIR and mentor team members.
• Deliver first-class customer service through professional, empathetic communication across phone, email, and virtual meetings.
• Partner with cross-functional teams to resolve root causes and drive continuous improvement.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive benefits including Medical, Dental & Vision, and Health Savings Accounts.
• Flexible Spending Accounts for healthcare and dependent care.
• Disability Benefits and Life Insurance.
• Paid Absences and Retirement Benefits.
• Programs focused on supporting physical and financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees