Island Manager - Puerto Rico

CosmoProf•San Juan, PR

About The Position

Essential Function: Drives sales, manages expenses, and directs all the operational activities of a designated area, averaging 7-11 stores. Primary Duties: 30% CUSTOMER EXPERIENCE: Embodies and articulates the customer service model. Provides leadership to deliver great customer service to ensure excellent customer experience to maximize sales and customer loyalty in assigned stores. Understanding the competitive landscape by observing and studying other companies to learn about current initiatives/strategies shares information with Management. 30% TALENT MANAGEMENT: Assesses assigned Store Managers to determine talent opportunities and impact on store performance. Ensures that the Store Managers engage and develop their teams. Develops and maintains programs for recruitment, training and developing customer-focused associates through coaching. 20% FINANCIAL MANAGEMENT: Monitors controlling expenses in assigned stores to maintain acceptable levels while minimizing adverse effects on store operations. Indirectly responsible for maintaining minimum shrink. Analyzes financial reports and process monthly and other required reports. 20% OPERATIONAL MANAGEMENT: Provides oversight of all activities of the area store operations and personnel in the use of company policies. Leads a team of Store Managers that continually have a focus on driving world class customer experience, in-store presentation, and supporting the customer through proficient store operations.

Requirements

High School Diploma or equivalent.
1+ years’ experience in business, management and/or merchandising experience
Requires specialty retail or trade knowledge, problem solving and driving associate engagement
Thorough knowledge of inventory management strategies, merchandising techniques and systems, including sales promotion activities of the Stores
Ability to plan, organize, lead and control
Ability to recognize, analyze, and quantify market trends
Understanding the customers' merchandise preferences and store variables
Understanding of assigned store capabilities and growth potentials
Ability to travel to include but not limited to overnights to attend sales operations meetings.
Excellent oral and written communication skills in both English and Spanish
Problem Solver
Builds Collaborative/Organizational Relationships
Customer Focused Partner – Builds a customer-centric culture by leading the team in delivering exceptional service and fostering long-term relationships while identifying customer needs, trends, and opportunities to drive loyalty.
Strong leadership and management skills
Engage and Inspire: High energy with a strong sense of urgency
Process/Quality Improvement
Drives Organization success/results
Strong, dependable work ethic and the ability to quickly adapt and learn
Business, Financial, Quantitative Acumen
Earn Trust and build a strong team
Enthusiasm for the beauty industry and its products. Strong desire to provide the best communication and education possible for stores
Valid drivers’ license and good driving record.

Responsibilities

Drives sales
Manages expenses
Directs all the operational activities of a designated area, averaging 7-11 stores
CUSTOMER EXPERIENCE: Embodies and articulates the customer service model.
Provides leadership to deliver great customer service to ensure excellent customer experience to maximize sales and customer loyalty in assigned stores.
Understanding the competitive landscape by observing and studying other companies to learn about current initiatives/strategies shares information with Management.
TALENT MANAGEMENT: Assesses assigned Store Managers to determine talent opportunities and impact on store performance.
Ensures that the Store Managers engage and develop their teams.
Develops and maintains programs for recruitment, training and developing customer-focused associates through coaching.
FINANCIAL MANAGEMENT: Monitors controlling expenses in assigned stores to maintain acceptable levels while minimizing adverse effects on store operations.
Indirectly responsible for maintaining minimum shrink.
Analyzes financial reports and process monthly and other required reports.
OPERATIONAL MANAGEMENT: Provides oversight of all activities of the area store operations and personnel in the use of company policies.
Leads a team of Store Managers that continually have a focus on driving world class customer experience, in-store presentation, and supporting the customer through proficient store operations.