IS Support Tech

UHS•Murrieta, CA

54d•Onsite

About The Position

Southwest Healthcare is seeking a Full-Time IS Support Technician who will provide technical support to multiple facilities across the Region, including healthcare staff and physicians, as well as internal and external employees This position will be onsite at Rancho Springs Hospital. Duties include but not limited to: Provide Tier II support issues regarding hardware, software, and networking for Universal Health Services, Inc. (UHS) technical assets. End user issues are reported by using different mediums of communication including primarily online work-orders, phone, instant messaging, and in-person. Responsible to ask appropriate questions and makes informed decisions using tools including an online knowledge base. Issues that require higher level of troubleshooting are escalated using the online trouble ticket system to the appropriate Tier III support staff member. Accountable for groundwork including installation and maintenance of end-user workstations, hospital issued phones, and peripherals connected to the workstations.

Requirements

High School Graduate or equivalent required.
One (1) to two (2) years of experience in computer hardware, software, break/fix and troubleshooting experience required, acute care setting preferred.
One (1) to two (2) years of experience providing customer support for Windows 10 in an enterprise environment required, acute care setting preferred.
Must have valid California Driver’s License and reliable transportation. Job requires travel between facilities on a daily basis.
Demonstrates knowledge and ensures compliance with the Nurse Practice Act, The Joint Commission and Title 22 standards and guidelines.
Demonstrates compliance with hospital policies and procedures at all times.
Demonstrates strong leadership, organization, communication and interpersonal skills.
Demonstrates ability to relate to clinical personnel and medical staff, as well as ability to interact well with the public.
Must have knowledge of PC and applications.
Demonstrates a mature and disciplined approach to all work activities utilizing problem-solving skills appropriate for employee’s position.
Demonstrates good Interpersonal, Written Communication and Customer Service Skills
Demonstrates good Hardware and Trouble Shooting Skills
Demonstrates ability to diagnose workstation, peripheral and printer problems.
Demonstrates ability to track and document support provided and actions to resolve problems.
Demonstrates ability to work independently with minimal supervision.
Demonstrates ability to lead and apply new skills acquired through mentoring, classroom, and computer-base or self-paced training.
Working knowledge of various hardware peripherals, software applications, TCP/IP networking and printer troubleshooting.

Nice To Haves

Associate’s degree from an accredited College or University in computer related field, trade school certificate in computer related studies, or equivalent combination of education and experience preferred.
A+ or N+ certification desired.

Responsibilities

Provide Tier II support issues regarding hardware, software, and networking for Universal Health Services, Inc. (UHS) technical assets.
End user issues are reported by using different mediums of communication including primarily online work-orders, phone, instant messaging, and in-person.
Responsible to ask appropriate questions and makes informed decisions using tools including an online knowledge base.
Issues that require higher level of troubleshooting are escalated using the online trouble ticket system to the appropriate Tier III support staff member.
Accountable for groundwork including installation and maintenance of end-user workstations, hospital issued phones, and peripherals connected to the workstations.