IS Support Tech I
About The Position
The IS Support Tech serves as the point of contact for technical support and troubleshooting for HOM Furniture employees. IS Support Techs answer, evaluate, and prioritize incoming phone, voice mail, email, and in person requests for assistance. To determine the cause of the technical issue, IS Support Techs lead users through diagnostic procedures and collect information about the problem. IS Support Techs determine whether problems encountered are caused by software or hardware errors and work to solve them. The IS Support Tech installs personal computers, software, and peripheral equipment for users. Writes and revises training manual and procedures. Other duties as assigned
Requirements
- Education: High school diploma or GED required.
- Experience: Hands on experience with installing and upgrading software and hardware is preferred.
- Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.
- Other: Must be able to communicate effectively both verbally and in writing.
- Reasonable accommodation will be made for those who require it.
Nice To Haves
- Hands on experience with installing and upgrading software and hardware is preferred.
Responsibilities
- answer, evaluate, and prioritize incoming phone, voice mail, email, and in person requests for assistance
- lead users through diagnostic procedures and collect information about the problem
- determine whether problems encountered are caused by software or hardware errors and work to solve them
- install personal computers, software, and peripheral equipment for users
- write and revise training manual and procedures
- other duties as assigned
Benefits
- Paid Time Off- 20 Days in 1st year for full-time employees
- Medical and/or Dental Coverage
- 401(k) Employee Contribution Plan
- 401(k) Employer Matching
- Employee discount
- Career advancement opportunities and training
- Pay on Demand - options for receiving earned wages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Furniture and Related Product Manufacturing
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
