IS Support Specialist II

Vast•Long Beach, CA

14h•$28 - $40•Onsite

About The Position

At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next-generation space stations to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Using an incremental, hardware-rich and low-cost approach, Vast is rapidly developing its multi-module Haven Station. Haven Demo’s 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world’s first commercial space station when it launches, followed by additional Haven modules to enable permanent human presence by 2030. Our team is all-in, committed to executing our mission safely and on time. If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us. Vast is looking for a(n) Information Systems Support Specialist, reporting to the Senior Technology Operations Manager, to support the development of the systems that will be required for the design and build of artificial-gravity human-rated space stations. This will be a full-time, non-exempt position located in our Long Beach location.

Requirements

3+ years of experience in IT or Information Systems support
Proven experience with ITSM tools
Strong problem-solving skills and ability to work independently and collaboratively
Exhibits excellent cross collaboration communication and interpersonal skills
Demonstrated ability to resolve difficult technical issues with limited information

Nice To Haves

Experience in a manufacturing/aerospace environment
Experience supporting enterprise applications such as Netsuite, Manufacturo, NX/Teamcenter, engineering systems
Prior experience working in a fast-paced startup environment or enterprise level environment
Familiarity with aerospace industry regulations and standards regarding IT and data
Experience supporting 800+ end users
Strong troubleshooting skills and application support skills
Strong attention to detail and exhibits proactivity/can do attitude

Responsibilities

Provide L1/L2 Support for all VAST Enterprise Systems. These include but aren’t limited to ERP, MES, PLM and other engineering systems.
80% of time spent providing L1/L2 support for all VAST Enterprise Systems, 20% of time assisting with project related work
First point of contact/line of support for any software/application support needed.
License provisioning for engineering systems and corporate systems
Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk
Learning how to triage project requests on top of day to day L1/L2 support
Strong understanding of the enterprise system landscape and functional knowledge of processes.
Strong collaboration skills with multiple departments and stakeholders
Comfortable with enterprise application access controls, troubleshooting / reproducing software bugs, and partnering with Technical Product Managers on larger projects
Provide support for multiple location

Benefits

100% medical, dental, and vision coverage for employees and dependents
generous paid time off; up to 20+ days of vacation for exempt staff and up to 10+ days of vacation for non-exempt staff with the ability to cash-out unused vacation annually
paid parental leave
short and long-term disability insurance
life insurance
access to a 401(k) retirement plan
ClassPass credits
personalized mental healthcare through Spring Health
other discounts and perks
exceptional food perks, with snacks, drip coffee & onsite barista, cold drinks, and dinner meals remaining free of charge, and lunch subsidized as part of Vast’s ongoing commitment to providing high-quality meals for employees.