IS Application Specialist II
About The Position
The Application Specialist II will be responsible for providing user and technical support with applications, troubleshooting, and problem resolution, including rotational on-call off-hours support. This position will research new product development and assist with implementation, coordinate daily duties and relay new information or developments with Applications Supervisor, provide technical lead in application upgrades, new implementations, migrations, and other major/complex changes, and the testing involved with such activities, work closely with end users and physicians (as required) to ensure system solutions meet user needs, expectations, and functionally correct.
Requirements
- Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree.
- 5 years related experience and/or training.
- 2 years related management experience.
Responsibilities
- eClinicalWorks Administrator
- Primary support contact
- Maintain live and test environments including versions and upgrades
- Stay informed on new release documentation and known issues
- Maintain security access settings for user roles
- Interfaces –maintain existing and facilitate project management for new interfaces and changes in functionality or configuration of existing interfaces
- Track EPCS subscriptions for renewals and deactivation
- Provide guidance and assistance with registry reporting
- DBA for Log Shipping server, used for ad hoc queries and report development
- Monitor daily updates
- Manually update database when necessary
- eClinicalWorks Business Optimizer (eBO) Administration
- Maintenance and Monitoring
- Maintain Team Content and user role security
- Maintain documentation from upgrades
- Monitor for reports inadvertently saved in Public Folders (i.e., that should have been saved in user’s My Folders)
- Monitor dashboard for status of scheduled reports, notify users of failed reports, re-run if appropriate
- Assist users with finding appropriate reports to meet requirements
- Develop, or assist development with, custom reports when no canned reports meet the requirements
- Troubleshoot custom reports developed by other MANA users
- Assist users with scheduling, maintain list of scheduled report times to prevent overlap
- Train users in eBO basics: navigation, report execution, scheduling, report views
- Report Development
- Develop custom reports when canned reports do not meet the requirements
- Maintain familiarity with the eBO Metadata structure for development or support to others’ custom reports
- Maintain familiarity with eClinicalWorks MSSQL database for development of queries and reports outside the structure available through eBO
- Use applications where appropriate to extend the functionality of report outputs
- Primary user for eCW log-shipping server; maintain and troubleshoot as necessary
Benefits
- Comprehensive Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- HSA or FSA options with medical insurance
- Voluntary Aflac Accident and Critical Illness
- Employer paid life, long-term & short-term disability benefits
- 401(K) match and profit sharing
- Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
- Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
- One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
