IS Operations Manager

Property Appraiser of Miami-Dade County•Miami, FL

8h•Onsite

About The Position

This is advanced technical work with administrative responsibility in planning, designing, implementing, troubleshooting, repairing, and maintaining computer hardware and desktop PCs for a Property Appraiser’s department. Employees in this classification are responsible for activities pertaining to the planning, installation, support, and administration of applications, desktop PCs and printers, and PA-specific software. Incumbents supervise subordinate technical employees who install, configure, and support local area networks and computer equipment, troubleshooting activities, and end-user support. The employee is required to be technically proficient to maintain business continuity within the technical environment.

Requirements

Completion of 60 semester credits to include 15-semester credits in a computer-related field and a minimum of three (3) years of work experience; or completion of a vocational or trade school program and a minimum of four (4) years of experience; or high school diploma or GED and a minimum of six (6) year of work experience.
Work experience shall include planning, designing, implementing, maintaining, troubleshooting, and repairing of desktop, workstation, and server computers, storage arrays, and related equipment.
Ability to read, speak, write, and understand English to effectively communicate with customers and employees by telephone, in written form, or face to face.
Ability to operate a computer keyboard, calculator, telephone, and similar office machines.
Ability to sit for long periods of time.
Attends work regularly at the designated place and time.
Must be able to lift up to 15 pounds at times.
This position is in-person and requires candidates to reside in South Florida.

Responsibilities

Provides senior-level technical support for all desktop computer systems and peripheral equipment.
Plans and coordinates PC installations to support PA events outside the department’s premises.
Conducts capacity planning and analysis of hardware and software that will enhance operating and development activities without adversely impacting the system or clients.
Isolates the nature of system failures or PC problems and utilizes diagnostic utilities.
Contacts/coordinates with outside service providers for problem resolution and configure the environment.
Tests new software applications and operating systems for compatibility and deployment.
Defines system objectives and prepares standards and procedures.
Evaluates business and equipment needs, documents equipment requirements, and requests quotes for equipment and accessories.
Installs and reformats desktop operating systems, including required drivers and updates on the operating system (OS).
Manages Print Server and naming conventions for network printers, copiers, and plotters.
Plans and coordinates the creation of images for the new computer models.
Develops and maintains documentation and Standard Operating Procedures (SOPs) as required.
Maintains a software and hardware inventory.
Performs related work as required.