IS Manager Clinical Platforms

Baylor Scott & White Health•Dallas, TX

About The Position

The Information Systems Manager Clinical Platforms, manages a core functional team of IS professionals to deliver on architecture design, run-the business operations and projects while monitoring performance and driving personal development. The IS Manager of Clinical Platforms oversees the design, development, implementation, and support of the components of a complex set of systems that support BSWH clinical applications (including Epic). Epic platform support includes architecting and supporting the Epic IRIS database, mid-tier and presentation servers (Epic Print, Interconnect, Web, etc.), the Epic Cogito environment, and the end-user workstation environment including Citrix, Hyperdrive, and Slingshot. The IS Manager of Clinical Platforms will assist technical teams and leadership in defining, understanding, and implementing performant and efficient technology solutions for complex business needs according to vendor and customer requirements and corporate/departmental standards. The ideal candidate will have at least 10 years of relevant experience and possess an in-depth knowledge and understanding of the Epic technical platforms, and moderate familiarity with end-user computing devices, networking, and general data center and enterprise IT concepts. The ideal candidate will be a skilled project manager with the ability to articulate business needs and develop detailed specifications and project plans in conjunction with the team, ensure that milestones are tracked, and customer needs/expectations are met. The ideal candidate will possess exceptional problem solving/critical thinking skills combined with excellent interpersonal and relationship building skills, and the ability to effectively communicate with a diverse internal and external group of professionals.

Requirements

EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
EXPERIENCE - 5 Years of Experience

Nice To Haves

A minimum of 10 years of applicable, relevant Epic technical experience in the areas of ODBA, ECSA, or Cogito.
Strong familiarity and experience with enterprise IT technology and processes and end-user device technologies.
Ability to work well under pressure to meet deadlines, both independently and as a team member.
Be available for after-hours on-call as required for outages, issues, upgrades, and other off-hour IS changes.
Ability to advise and assist with system architecture design, sizing, and installation upgrades.
Ability to define roadmaps, project plans, and steps to implement new infrastructure within architectures.
Possess the relationship skills, cultural awareness, and organizational prowess required to work effectively in a large, highly matrixed organization. Capable of delivering results through a position of influence, not always from a position of authority.
Maintain industry relationships and look at all sources available to develop the best technology strategies.

Responsibilities

Provide leadership and guidance to a team of employees and contractors supporting the Epic Infrastructure and software.
Provide thought leadership and direction on new and emerging technology supporting Epic, clinical applications, and cloud technology.
Architect system configurations and infrastructure, and make decisions in-line with budget, supportability, and operational goals and objectives, as well as follow and develop best practices to drive standardization, operational excellence, stability, and reliability.
Work to continually modernize and innovate around technology.
Define procedures, processes, and requirements for clinical platforms (Epic, etc.), cloud, and IS.
Ensure appropriate controls (IS change management, audit, and compliance) are met for maintenance and administration of IS systems.
Ensure off hours systems support is provided as needed.
Ensure that any Service Level Agreements and Disaster Recovery plans for the enabling technologies are adequate and relevant.
Assist in development & implementation of multi-year technology strategy and continuous improvement strategy based on the identification of value opportunities.
Support the development of metrics to track the performance of enabling technologies used at Baylor Scott & White.
Accountable for streamlining and improving processes to simplify support and increase speed of service.