UNIV - IS/Business Analyst II - College of Dental Medicine

Medical University of South Carolina • Charleston, SC

16h

About The Position

The Information Systems/Business Analyst II reports to the Information Systems/Business Analyst III. This position serves as a system administrator for the College of Dental Medicine's (CDM) Electronic Health Record (EHR) and a variety of integrated clinical application platforms. Works closely with MUSC IS Cadence/Prelude, Ambulatory and Resolute teams to trouble shoot issues and implement needed changes. Oversees and tracks CDM tickets through Service Now. Creates content and provides training for clinical and non-clinical IS systems used by the organization. Creates and maintains a digital repository of all training materials. Responsible for managing and coordinating clinic schedules in the EHR system as well as the schedules and rotations for all clinical providers, instructors, residents and students. Additionally, this position serves as a liaison between CDM and University Compliance.

Requirements

• A high school diploma and three years experience in computer system development and modification.
• A bachelor's degree in a related area may be substituted for the required work experience

Responsibilities

• Under the direction of the Business Analyst III this position helps develop and maintain curriculum for instructor-led, on-line and blended solutions to support the learning and development strategy for CDM. Administers existing systems training programs to onboard new employees and provides continuing training as needed. This role assists in a wide array of eLearning, online, and print training content to ensure accuracy of content as well as assisting with in-person training. Collaborates with subject matter experts, compliance, clients, colleagues, and senior leaders regarding the development and editing of content to meet CDM department and MUSC Strategic Goals. This position recommends new ideas in the areas of content design, content management, and eLearning/multimedia tool usage to generate exciting and industry leading content. This position will learn and support multiple applications and will create and maintain learning environments and training content for educational purposes.
• Tracks CDM tickets through Service Now to ensure they are sent to correct IS teams and follow up on outcomes. Works closely with MUSC IS Cadence/Prelude, Ambulatory and Resolute teams to trouble shoot issues and implement needed changes. Monitor all CDM training and grading software tickets and resolve them in a timely manner.
• Under the direction of the Business Analyst III this position this position works closely with all CDM department chairpersons to coordinate and ensure Student rotations schedules are accurate and that all rotations are distributed fairly among students according to academic and clinical standards. Utilizes Calendar Lab software to create and test rotation matrix prior to uploading student rotation schedules in EHR each year. Ensures that all schedules are open in a timely manner. Works with EPIC Cadence team to test rotations in SUP as well as final rotations in Production environment of EPIC. Maintains all clinic schedules (resources, templates) as well as provider scheduling templates within EPIC. Ensures all clinic time exceptions and holidays are added to all schedules and communicated accordingly.
• Administrator for grading software for students. Under faculty directions, this position is responsible for creating and updating grade sheets, creating class rosters and courses for students, maintaining faculty users and assisting students with grade sheet issues which includes manual entry of grade sheet outside of EPIC.
• Responsible for setting up and maintaining all end user security templates with the EPIC IS Security team in the database with the proper security levels based on the user’s job functions within the College of Dental Medicine. Creates all needed users and Attendance patients in Axium Training environment for SIM lab support. Also responsible for inactivating all users as they leave employment, transfer to different jobs within CDM, or no longer need access to all CDM clinical software.
• Works with University Compliance officer to conduct quarterly compliance audits. The audits include walking through all areas of the College of Dental Medicine to ensure all direct contact with patients, use of patient electronic records, and daily processes within each clinical area are in accordance with University’s HIPAA regulations. Also assist Compliance officer with electronic audits used to monitor all software end users' access of patients’ EHR. Assist College of Dental Medicine administration staff with University Public Safety to grant needed access for all faculty, resident, staff, and students needing ID badge access within the Dental Clinics building. Assists with obtaining badges and access for visitors as needed. Obtains timely needed audits for various “specialty” doors within the Dental Clinics building (that have limited and restricted access); and reports any errors in room access to proper College of Dental Medicine authorities and Public Safety.
• All other duties as assigned by the Associate Dean of Clinical Affairs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees