IS Application Systems Administrator II

CareOregon

18h•Remote

About The Position

The IS Application Systems Administrator II is responsible for implementing and maintaining corporate applications, as well as influencing and recommending selection of effective application solutions in support of business strategies. This role is essential in executing and maturing CareOregon’s applications system support model. This position spends substantial time evaluating, architecting, implementing, and administering IS policies and systems (plan, design, install, and maintain).

Requirements

Minimum 3 years’ experience in Application and Administration support
Experience should include some or all of the following: Scripting and automation
Experience should include some or all of the following: Understanding of Cloud and “as a Service” offerings
Experience should include some or all of the following: General understanding in Windows
Experience should include some or all of the following: ITIL concepts and practices
Experience should include some or all of the following: Familiar with Project Management processes
Experience should include some or all of the following: Systems integration and data flow
Advanced knowledge, skills, and/or abilities in some or all of the following: Enterprise applications integration and business process automation tools, such as BizTalk
Advanced knowledge, skills, and/or abilities in some or all of the following: Data integration strategy best practices, such as ETL
Advanced knowledge, skills, and/or abilities in some or all of the following: Claims processing technologies, such as QNXT and Facets
Advanced knowledge, skills, and/or abilities in some or all of the following: Electronic health record technologies such as EPIC and Allscripts
Advanced knowledge, skills, and/or abilities in some or all of the following: Document management and collaboration platforms, such as SharePoint and Office 365
Advanced knowledge, skills, and/or abilities in some or all of the following: Scripting language technology, such as PowerShell and T-SQL
Advanced knowledge, skills, and/or abilities in some or all of the following: Compute environments, such as server hardware, storage and virtualization
Advanced knowledge, skills, and/or abilities in some or all of the following: Microsoft server operating systems and core services, such as Active Directory
Advanced knowledge, skills, and/or abilities in some or all of the following: Cloud technologies, such as Microsoft Azure and Amazon Web Services
Advanced knowledge, skills, and/or abilities in some or all of the following: Data protection solutions
Advanced knowledge, skills, and/or abilities in some or all of the following: Troubleshooting performance issues and root causes
Advanced knowledge, skills, and/or abilities in some or all of the following: Monitoring systems and best practices
Advanced knowledge, skills, and/or abilities in some or all of the following: Principles of application design and best practices
Awareness or knowledge of ITIL and ITSM governance concepts
Knowledge of project management practices
Understands and adheres to governance and process
Advanced ability to author and maintain system documentation
Effective communication skills, including listening, verbal, written, and customer service
Ability to clearly articulate policies and instructions
Demonstrated progress in conveying appropriate level of detail effectively to all levels of the organization including non-technical staff
Demonstrated progress in simplifying and presenting complex concepts in an easily understood way
Proactively and appropriately communicates status and needs
Ability to recommend policies, document risks, and propose solutions to information technology management and senior leadership
Possess a high degree of initiative and motivation
Ability to effectively collaborate with coworkers, staff, and leaders across all departments
Demonstrated progress in leading teams of people with some oversight
Demonstrated progress in seeing the big picture beyond a request and taking appropriate holistic action, employing “systems thinking”
Effective project management skills
Effective vendor management skills
Effective organizational skills
Ability to prioritize work based on business need and direction
Effective analytical and research skills; demonstrated progress in seeing patterns in data and drawing appropriate conclusions.
Demonstrated progress in proposing solutions and communicating business value
Ability to maintain a positive attitude
Ability to work effectively with diverse individuals and groups
Ability to learn, focus, understand, and evaluate information and determine appropriate actions
Ability to accept direction and feedback, as well as tolerate and manage stress
Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
Ability to hear and speak clearly for at least 3-6 hours/day

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, or a related field
Mid-level Microsoft certifications
Additional experience in related technology support and/or operational positions
Application Administration experience
PowerBI experience
Tableau experience
SAS experience
FTP and FSTP experience

Responsibilities

Actively participate in the design and maintenance of highly reliable server-side applications, including but not limited to the Microsoft environment, enterprise applications, custom built applications, data backup systems and cloud services.
Provide advanced knowledge of application systems software /hardware technology to the company and participate in and consult on projects.
Advise other IS teams on best practices for application/processes design.
Participate in the maintenance of the enterprise application portfolio and inventory.
Execute tasks related to tickets and service requests for basic to advanced server-side activities.
Actively maintain application and server software, such as updates and upgrades.
Analyze business needs; research and recommend solutions which include potential risks and mitigation.
Actively configure and customize application systems.
Help define, as well as run and review reports on applications performance and event anomalies; make minor and advanced internal adjustments and identify substantial gaps based on findings.
Develop and maintain appropriate applications documentation, including current design and operation.
Monitor and ensure quality of data transmissions.
Actively configure user account access to applications as needed.
Participate in an after-hours on-call rotation.
Propose requirements and standards for application selection and deployment.
Participate in the ongoing review of existing applications systems to ensure they are designed to comply with established standards and to empower business operations.
Participate in developing and maintaining support policies and procedures.
Assist with the development and management of application/database security policies and systems, such as web applications and SQL server security.
Assist with the development and management of file exchange policies and systems, such as FTP.
Participate in planning for and supporting disaster recovery and business continuity initiatives.
Establish and maintain effective working relationships with external partners and application vendors including installation and repair of services.
Conduct product and vendor research, and present recommendations to senior administrator and/or management.
Maintain service contracts and licensing; monitor adherence to SLAs with outside parties; monitor adherence to OLAs with internal parties; escalate issues as needed.

Benefits

Competitive pay
Bonus opportunity
Comprehensive benefits package
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability insurance
Health savings account
Flexible spending account(s)
Lifestyle spending account
Employee assistance program
Wellness program
Discounts
Multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.)
Strong retirement plan with employer contributions
PTO
Paid State Sick Time
Paid holidays
Volunteer time
Jury duty
Bereavement leave
401(k) contributions (for non-benefits eligible employees)