IS Application Specialist II

Medical Associates of NWA • Fayetteville, AR

1d

About The Position

The Application Specialist II plays a key role in ensuring the stability, performance, and continuous improvement of clinical applications that support daily operations. This position partners closely with end users, clinicians, and technical teams to deliver reliable, functional solutions while supporting upgrades, implementations, and complex system changes.

Requirements

• Experience supporting clinical or business-critical applications
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to communicate technical concepts effectively to non-technical users

Nice To Haves

• Healthcare IT experience
• Experience supporting system upgrades, implementations, or migrations
• Experience working directly with clinical staff or physicians

Responsibilities

• Provide user and technical support for enterprise applications, including troubleshooting and issue resolution
• Act as a technical lead for application upgrades, new implementations, system migrations, and other complex changes
• Coordinate and support testing activities associated with system enhancements and deployments
• Research new products and assist with evaluation and implementation planning
• Coordinate daily responsibilities and communicate updates, issues, and system changes with the Applications Supervisor
• Collaborate with end users and physicians, as needed, to ensure application solutions meet functional and workflow requirements
• Participate in a shared, rotational on-call schedule to support critical systems outside of normal business hours
• eClinicalWorks Administrator
• Primary support contact
• Maintain live and test environments including versions and upgrades
• Stay informed on new release documentation and known issues
• Maintain security access settings for user roles
• Interfaces –maintain existing and facilitate project management for new interfaces and changes in functionality or configuration of existing interfaces
• Track EPCS subscriptions for renewals and deactivation
• Provide guidance and assistance with registry reporting
• DBA for Log Shipping server, used for ad hoc queries and report development
• Monitor daily updates
• Manually update database when necessary
• Business Intelligence
• eClinicalWorks Business Optimizer (eBO) Administration
• Maintenance and Monitoring
• Maintain Team Content and user role security
• Maintain documentation from upgrades
• Monitor for reports inadvertently saved in Public Folders (i.e., that should have been saved in user’s My Folders)
• Monitor dashboard for status of scheduled reports, notify users of failed reports, re-run if appropriate
• Assist users with finding appropriate reports to meet requirements
• Develop, or assist development with, custom reports when no canned reports meet the requirements
• Troubleshoot custom reports developed by other MANA users
• Assist users with scheduling, maintain list of scheduled report times to prevent overlap
• Train users in eBO basics: navigation, report execution, scheduling, report views
• Report Development
• Develop custom reports when canned reports do not meet the requirements
• Maintain familiarity with the eBO Metadata structure for development or support to others’ custom reports
• Maintain familiarity with the eClinicalWorks MSSQL database for development of queries and reports outside the structure available through eBO
• Use applications where appropriate to extend the functionality of report outputs
• Primary user for eCW log-shipping server; maintain and troubleshoot as necessary

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• HSA or FSA options with medical insurance
• Voluntary Aflac Accident and Critical Illness
• Employer paid life, long-term & short-term disability benefits
• 401(K) match and profit sharing
• Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
• Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
• One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees