IRD Server

THE UMSTEAD HOTEL & SPA•Cary, NC

3d•Onsite

About The Position

As an In Room Dining Server at The Umstead Hotel & Spa, the primary function of this position is to provide all In-House Guests with food and beverage service in the privacy of the guest room. The PM Shift runs from 2:00pm-10:00pm. Additional Responsibilities for this position include: Each server must take pride in personal appearance to uphold the hotels standards. Provide service to all In-House guests of The Umstead Hotel and Spa with tasks congruent to Forbes and AAA standards. Accurate delivery for all orders and amenities. Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service. Timely retrieval of all dishes, trays and tables Daily completion of side work duties. Detailed cleaning and stocking of all necessary silver and dishes for the next shift Present physical and accurate check to guest and complete the payment process. To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc. Ensure communication between Kitchen, Order taker and service team members. Communicate all relevant information pertaining to guests to Front Office, In Room Dining Captains and Management. Relay all guest related issues to Management daily, and hold line-up with the team. In addition, other duties may be required as directed by your manager Some overnight availability preferred

Requirements

High school or equivalent education required
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
Must be a self-motivator and motivator of others.
Must work in a safe, prudent and organized manner.
Must have a good knowledge of food and preparation.
Must have or quickly acquire a good knowledge of wine.
Must be able to relate to all levels of guests and management.
Must have the ability to handle multiple tasks at one time.
Able to perform and serve tables both inside and outside on the terrace
Must be able to lift up to 20 lbs. on a regular and continuing basis.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Must have impeccable attention to detail.

Nice To Haves

1+ year hospitality experience (preferred)
Previous food service experience preferred but not required.
Some overnight availability preferred

Responsibilities

Provide all In-House Guests with food and beverage service in the privacy of the guest room.
Take pride in personal appearance to uphold the hotels standards.
Provide service to all In-House guests of The Umstead Hotel and Spa with tasks congruent to Forbes and AAA standards.
Accurate delivery for all orders and amenities.
Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
Timely retrieval of all dishes, trays and tables
Daily completion of side work duties.
Detailed cleaning and stocking of all necessary silver and dishes for the next shift
Present physical and accurate check to guest and complete the payment process.
To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.
Ensure communication between Kitchen, Order taker and service team members.
Communicate all relevant information pertaining to guests to Front Office, In Room Dining Captains and Management.
Relay all guest related issues to Management daily, and hold line-up with the team.