IoT Operations SME

JLL-posted 8 days ago

Full-time • Mid Level

Onsite • San Diego, CA

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JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. IoT Operations SME (Subject Matter Expert) Job Summary The IoT Operations SME plays a crucial role in ensuring the efficient operation and maintenance of digital buildings platform, software/hardware, optimizing building performance, energy efficiency, and occupant comfort. The role takes a holistic view of the building's IoT systems consisting of the technology infrastructure and building systems (HVAC, Lighting, FLS, etc.) used by all departments in the day-to-day operations and service delivery. This leading role and overarching approach are to enhance the user experience, increase operational efficiencies, protect from cyber security breaches, continually innovate and advance to ensure the portfolio of buildings is renowned for being the lead in “Smart Buildings”. The effective management of the IoT systems will be through policy, governance and a clear pathway and reporting structure to demonstrate progress, success and innovation.

Lead a program for digital buildings in a large portfolio from legacy non connected infrastructure to new generation cloud connected operations
Deliver the framework, communications and processes for the program to connect site teams and stakeholders to achieve the set targets
Partner with client and operations teams to identify system improvement opportunities and lead the implementation
Manage and update asset inventory lists of Automation components, ensuring that any changes are documented correctly and that systems are updated when changes take place
Effectively manage and regularly audit to record all owned assets of hardware, software and associated Licensing
Support site critical MEP enhancement projects including hardware upgrade associated with BMS such as workstations and software upgrades including programming and configuring tools, graphics, and user interfaces
Support major equipment issues and failures by reviewing and supporting remediation actions e.g. whether to change out equipment or repair, temporary repairs, change controls if required.
Review maintenance contracts with third party vendors and ensure their remit is defined adequately and deliverables are clear and appropriate.
Assist to ensure best value for money is obtained in terms of minimizing external contract support and maximizing the use of internal resources (i.e. service partner BAS/BMS techs)
Ensure any security updates / patching and configuration changes are implemented in an efficient manner and reported back where appropriate (e.g. in the case of cyber alert)
Support software and configuration required for external systems interfaces such BMS software tools
Sign off and hand over from hardware deployment to software integration
Mapping building system points and data into the cloud system
Extension of building ontology (relational class, subclass, and property relationships) as needed
Carry out training of staff, ensure all procedures and instructions are carried out appropriately by doing regular management monitoring
Review performance of the engineering operational systems (number of alarms per week, outstanding work orders, etc.)

The desired candidate will have knowledge and experience with IoT technologies.
MS Windows Server and SQL server are also a plus.
Understands the engineering design and operational aspects of the facility’s systems and equipment.
Must be able to recognize IoT system shortcomings and respond to operational and emergency situations such as vulnerabilities, patch and client driven tabletop exercises.
Excellent written and communication skills are required.
Candidates must have a flexible and creative work style with a goal of achieving excellence.
Familiarity with smart buildings spaces: IoT devices, transmission pipeline, databases, data transformation, rudimentary software understanding.
Good building domain expertise.
Understand the IoT platform technology stack and how devices communicate to the cloud.
Subject Matter expertise on the devices to integrate.
Know how IoT devices work and represent data.
Ability to identify data needs based on defined use case
Familiarity with integrated facilities management operations.
Experience conveying technical aspects to non-technical audiences.
Bachelor’s degree from an accredited college, or equivalent experience/combined education, with 5 years or more of professional experience
Building Automation Systems/IoT - Preferred
Must have BMS or BAS experience
ALC experience preferred
Lighting controls system experience (Lutron, nLight, Enlighted)
IoT device management and experience
RCA experience
Program Management
Knowledge of relevant regulations and standards, including data privacy and security regulations.
Excellent communication skills and availability to talk to executive levels through to frontline teams
Strong PC literacy and proven ability to manage daily activities using various systems.
Adherence to Key Performance Indicators
Implementation of Best Practices

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

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