Involuntary Corporate Actions Asset Servicing Team Supervisor Hybrid

Citi•Jersey City, NJ

2d•Hybrid

About The Position

Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Provide line oversight of the corporate actions processing functions, from announcement to reconciliation, election, entitlement processing, and break resolution while ensuring all risk is properly managed Assist with day-to-day management of processing ad-hoc instructions for conversions, SPAC Splits (detachments), warrants, exchanges, DRS, and legend removals Perform key reconciliations and controls to support processing of the corporate action lifecycle and break management; initiate high focus event communications for high risk and complex events Manages workflow within the department/ function; entails managing volumes and ensuring work is handled efficiently, acts as SME, handles escalations prior to going to manager, may resolve complex or escalated transactions Authorize/approve applicable transactions and work flows Assist with researching and resolving open balances connected to the process including coordinating with our relevant desks and counterparties on liabilities or issues Manage any email correspondence related to the process, ensure timely responses and proper resolution of open queries Develop effective working relationships with both internal and external parties as a result of direct interaction with external Clients, Counterparty's, Traders, and Client Executives Identify process improvements/breakdowns/control gaps, propose solutions, perform UAT testing, and work with the management/project team to implement across the group Collate Manager Control Assessment Sampling Identify and manage any risk within the event /process and manage events in various Asset Servicing systems; escalating issues to management Responsible for training staff across multiple internal/external systems, markets, products, and processing regions Manages procedural manuals and updates as required Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. This role will report directly into the Corporate Actions Senior Manager. Organizational Oversight: Overseeing and leading daily core operations maintaining a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis as well as acting as a point of escalation Developing an effective control framework that fully meets Audit, Compliance and Regulatory requirements; delivery of periodic presentations to external regulators as required Ensuring the infrastructure and tools are in place to effectively manage risk and service our clients to a high standard

Requirements

BS/BA degree or equivalent work experience.
Experience in Tier 1 global financial institutions.
Possess an expert knowledge across Mandatory and Voluntary Corporate Actions across Equity and Fixed Income products, Domestic and International, including the trade and corporate action lifecycles
Understanding of Stock Record; long/shorts, and various position types including stock lending positions; understanding of Swift MT564/568/566
Advanced experience level with Excel, Outlook, and experience with web based applications required
Proven record of accuracy and effective time management and prioritization skills with the ability to work in multiple systems and handle high email and event volumes
Must be able to work in a high-pressure environment, with conflicting demands and under tight deadlines
Energetic, flexible, collaborative, and proactive
Strong, influential communicator who is articulate and concise.

Responsibilities

Provide line oversight of the corporate actions processing functions, from announcement to reconciliation, election, entitlement processing, and break resolution while ensuring all risk is properly managed
Assist with day-to-day management of processing ad-hoc instructions for conversions, SPAC Splits (detachments), warrants, exchanges, DRS, and legend removals
Perform key reconciliations and controls to support processing of the corporate action lifecycle and break management; initiate high focus event communications for high risk and complex events
Manages workflow within the department/ function; entails managing volumes and ensuring work is handled efficiently, acts as SME, handles escalations prior to going to manager, may resolve complex or escalated transactions
Authorize/approve applicable transactions and work flows
Assist with researching and resolving open balances connected to the process including coordinating with our relevant desks and counterparties on liabilities or issues
Manage any email correspondence related to the process, ensure timely responses and proper resolution of open queries
Develop effective working relationships with both internal and external parties as a result of direct interaction with external Clients, Counterparty's, Traders, and Client Executives
Identify process improvements/breakdowns/control gaps, propose solutions, perform UAT testing, and work with the management/project team to implement across the group
Collate Manager Control Assessment Sampling
Identify and manage any risk within the event /process and manage events in various Asset Servicing systems; escalating issues to management
Responsible for training staff across multiple internal/external systems, markets, products, and processing regions
Manages procedural manuals and updates as required
Involved in coaching and training of new recruits
Overseeing and leading daily core operations maintaining a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis as well as acting as a point of escalation
Developing an effective control framework that fully meets Audit, Compliance and Regulatory requirements; delivery of periodic presentations to external regulators as required
Ensuring the infrastructure and tools are in place to effectively manage risk and service our clients to a high standard