Invoicing Support FleetSTATS

Crown Equipment Corporation

21h•Onsite

About The Position

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. The Invoicing Support FleetSTATS role involves central invoicing and customer support, ensuring billing procedures comply with account guidelines and customer work order systems. This position also provides support to the Crown Dealer Network, assists with system maintenance for customer records and database setup, and updates various customer reports monthly/quarterly.

Requirements

Less than 2 years' related experience
Associate degree (Business)
Non-degree considered if 6+ years of related experience along with a high school diploma or GED
Occasional travel (0-5%)
Occasional overnight stays (0-5%)
Ability to sit 8 hours and stand 0 hours per 8-hour shift.
Work in a typical office environment (low noise level, limited exposure hot/cold temperatures, dust, fumes, and vibrations).
Regular interaction with others and performs a degree of independent work.
Ability to handle physical and mental demands akin to the majority of office positions with prolonged periods of sitting and prolonged use of a computer/keyboard.
Infrequent lifting, walking and climbing stairs.
Occasional use of office equipment (copiers, printers, etc.).

Nice To Haves

A four-year degree in business along with two years related experience.
Excellent working knowledge of Microsoft Excel, data collection and reporting.
Good interpersonal, communication, and organizational skills.

Responsibilities

Review account specific invoice within the central invoicing system on the company’s Partner Extranet website.
Ensure billing procedures are compliant with account guidelines and the customers work order system.
Collaborate with DSPM, National Account Support Managers, and National accounts in efforts to support customer requests regarding invoicing and reporting.
Assist in daily questions, requests, and overall support of each account.
Address Crown Dealer Network questions relative to customer service & billing requirements.
Follow-up on questions involving invoice rejections and truck adds.
Assist with updating customer records and database setup tables.
Perform database maintenance regarding equipment identification, transfers, address or location changes, asset disposals, and dealer servicing information.
Update various customer reports monthly/quarterly and distribute to the appropriate groups.
Maintain in-house reporting capabilities to support DS&PM & Account Manager requests.