Invoice to Cash Transformation Project Manager

Cisco Systems, Inc.•Research Triangle Park, NC

42d•Hybrid

About The Position

This role will work with our Global Invoice-to-Cash Operations team as well as partner with several key partners within Finance, IT, & Operations. With Cisco's focus on growing the Recurring Revenue business & improving customer and employee experience, we are seeking a high-energy, self-motivated project manager who will drive transformation and optimization initiatives that will improve efficiency and accelerate Cash Collections. You will be accountable for analyzing operational processes, identifying key requirements and improvement opportunities leading cross functional solutions / initiatives. You will help influence leadership business decisions that will support new projects in Cisco's Roadmap to expand Cisco's Core and Annuity Business in new Entities through impactful analysis and close collaboration with internal and external partner groups.

Requirements

Bachelor's degree and 5+ years of multifaceted experience preferably with a large multinational corporation
Strong expertise in Quote-to-Cash (Q2C) processes, with particular emphasis on Finance operations ,order processing, subscription management, invoicing, cash collections and dispute management
5+ years of project management experience with a focus on driving operational process improvement projects and /or Enterprise projects
Hands-on experience with Cisco Commerce systems or similar platforms and ERP systems such as Oracle or SAP

Nice To Haves

Knowledge of Collections Management tools such as High Radius.
Shown ability to define, track, and analyze operational metrics, knowledge in tools like Power BI desired.
Expertise in project management methodologies such as Agile or Waterfall, and tools like Jira, MS Project, SharePoint or Smartsheet.
Continuous improvement mentality to handle risks, overcome issues, and deliver innovative solutions under demanding priorities.
Desired certifications include PMP, Certified ScrumMaster (CSM), or Agile/Lean Six Sigma credentials.
Strong Microsoft Excel and PowerPoint skills.
Data driven with strong analytical & problem-solving skills.
Ability to handle several tasks and work through problems independently.
Excellent communicator that works at all levels of an organization with the ability to influence others.

Responsibilities

Identify and address project risks, predict roadblocks, and establish integration points between teams to ensure successful outcomes and project Act as a subject matter authority (SME) for the Order-to-Cash (O2C) process, particularly in Country Enablement projects and in enabling subscription-based offers, ensuring remarkable integration of operational processes, alignment with Cisco policies and operational controls, and scalability of global systems, and collaborate with IT, Finance, and Operations teams to optimize the O2C lifecycle.
Optimize and automate ordering, invoicing, cash collection and dispute by applying expertise in Cisco Commerce platforms, ERP, and B2B processes, reducing manual efforts and improving operational efficiency and user experience.
Analyze metrics and critical business needs to provide actionable insights that enable continuous advancements in processes and systems that deliver return on investment.
Prepare compelling, data-driven presentations for leadership, addressing business problems, operational risks, growth opportunities, and proposed solutions.
Identify business and User Acceptance Testing (UAT) scenarios, review test cases, collaborate with end users to validate solutions, ensuring business-critical requirements are met.
Work closely with IT and the Finance Transformation Office to address issues identified during testing and ensure alignment with policies and controls.
Drive effective organizational change and training programs for functional partners ahead of system releases, ensuring smooth adoption of new solutions.
Provide post-go-live normalization support, including resolving production issues and ensuring operational stability during the transition phase.
Lead initiatives that implement standard methodologies, optimize processes, and introduce innovative solutions to improve operational efficiency, scalability, and customer experience.
Build and strengthen business partnerships across Cisco, serving as the I2C (Invoice-to-Cash) point of contact for projects.
Support the management of complicated requirements, integrating business needs with technical feasibility, and propose solutions to align with the roadmap.

Benefits

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.