Investment Systems Support Intern

Cambridge Associates•Arlington, TX

About The Position

Position Overview As an integral member of the Information Technology Group, the User Support Intern will be responsible for delivering first-class support and service to CA’s institutional investor clients and internal staff, while also contributing to the continuous improvement of our IT support processes. Day-to-day tasks are dynamic and heavily focused on helping clients use and understand the products. The Intern must be comfortable thriving in an environment that requires autonomy and where unique challenges arise frequently. To be successful in this role, the Intern must possess excellent communication and problem-solving skills, demonstrate attention to detail, and have the ability to address requests expeditiously while fully embracing customer service excellence.

Requirements

Detail-oriented with a proactive approach to identifying and solving problems.
Excellent written, verbal, interpersonal, and organizational skills.
Proficient in Excel and comfortable with data manipulation and interpretation.
Strong desire to serve users and resolve questions in a timely and efficient manner.
Self-starter with the ability to work independently in a dynamic environment.

Responsibilities

Deliver first-class customer service to our institutional investor clients and global internal staff.
Support clients and internal users, serving as an expert on the Optica product line and its functionality.
Prepare customized quarterly benchmark analyses for subscribing clients.
Replicate software issues to diagnose and resolve incidents quickly.
Work closely with CA colleagues to onboard and set up new platform users.
Analyze current support workflows and procedures to identify areas where efficiency or user experience can be enhanced.
Collaborate with team members to implement approved process changes, which may include updating documentation, training users, or configuring support tools.