Investment Operations Client Support Specialist
About The Position
Reporting to the Investment Operations Manager, the Investment Operations Client Support Specialist is responsible for onsite support related to coordinating, implementing and maintaining all investment account openings, and service requests while maintaining confidentiality of client information. Essential Functions Process all new account paperwork for CWA recommended investment programs Process all service requests for existing accounts on CWA recommended investment programs Manage closing accounts Ongoing maintenance of accounts Serve as onsite point of contact between CWA and custodians and third-party providers Interact with planning teams and clients, when in the office, to handle same-day requests Responsibilities and Duties Prepare all investment related account paperwork Process paperwork, including account opening, transfer of assets, and account changes Process and track account withdrawals, deposits, and account maintenance requests Specialization in non-standard investments Track and monitor account requests in process Troubleshoot account issues, proactively working with CWA Planning Team members, custodians, third party providers, and clients Coordinate with internal record keeping systems, including billing and performance reporting Communicate with clients, both in-person and through various electronic methods Processing all new account paperwork for CWA clients along with service requests related to our client’s investment accounts Serve as an onsite contact between CWA, our clients, third-party providers and custodians Ad hoc duties as required This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice.
Requirements
- College degree required, preferably in business-related field
- 2-4 years investment experience required with familiarity of investment concepts, portfolio strategies, asset classes, and financial market securities
- At least 1 year of experience processing confidential/highly sensitive information
- Strong attention to detail and ability to multitask
- Experience interacting with clients through various channels, including in-person and electronic
- Adaptable to changing priorities
- Exceptional communication skills, both written and verbal
Nice To Haves
- Knowledge of qualified pension plans strongly preferred
- Alternative Investment experience strongly preferred
Responsibilities
- Prepare all investment related account paperwork
- Process paperwork, including account opening, transfer of assets, and account changes
- Process and track account withdrawals, deposits, and account maintenance requests
- Specialization in non-standard investments
- Track and monitor account requests in process
- Troubleshoot account issues, proactively working with CWA Planning Team members, custodians, third party providers, and clients
- Coordinate with internal record keeping systems, including billing and performance reporting
- Communicate with clients, both in-person and through various electronic methods
- Processing all new account paperwork for CWA clients along with service requests related to our client’s investment accounts
- Serve as an onsite contact between CWA, our clients, third-party providers and custodians
- Ad hoc duties as required
Benefits
- Heavily subsidized medical insurance options
- Generous employer HSA contributions
- 100% employer-paid Short-Term Disability, Long-Term Disability, Accident, Basic Life Insurance, and Telehealth/Virtual Urgent Care/Whole Mental Health
- Dental and Vision plans
- Unlimited PTO
- Organization-paid holidays, including an extended Winter Break
- Safe Harbor 401k Plan
- Employer-paid professional dues, licenses, and renewals
- Continuing Education resources
- Family Planning Assistance Program and Paid Parental Leave
- Subsidized fitness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
