Investigator I - Asheville

North Carolina Education Lottery•Asheville, NC

15d

About The Position

Do you love getting to the bottom of things? Do you have a track record of conducting successful investigations through interviews and research? If so, you will love working as an Investigator at the North Carolina Education Lottery. We are seeking an individual to investigate incidents that could compromise the organization's integrity, including theft and fraud committed against the Lottery, its vendors, players, and retailers. Successful candidates will have a proven track record of conducting investigations, excellent communication skills, and strong computer skills. The lottery was recently certified as a Great Place to Work. [https://www.greatplacetowork.com/certified-company/7080544]We have also been named a Best-in-Class Employer by Gallagher. Territory for this position: ALEXANDER, ASHE, AVERY, BUNCOMBE, BURKE, CALDWELL, CATAWBA, CHEROKEE, CLAY, CLEVELAND, GRAHAM, HAYWOOD, HENDERSON, JACKSON, LINCOLN, MACON, MADISON, MCDOWELL, MITCHELL, POLK, RUTHERFORD, SWAIN, TRANSYLVANIA, WATAUGA, WILKES, YANCEY Applicants must reside in one of the listed counties About the North Carolina Education Lottery We raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. We award nearly $10 million a day in prizes. To learn more, visit our website nclottery.com [https://nclottery.com/]. At the North Carolina Education Lottery, we deal with winners everyday: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication and a fun work environment. All employees of the Lottery are expected to support the organization values (honesty, respect, integrity and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc). Equal Opportunity Employer

Requirements

Associate’s degree and 5-7 years of experience. Bachelor’s degree, preferred
Knowledge of investigative techniques; interviewing procedures; basic accounting principles; evidence collection; applicable criminal laws; processes and procedures of the judicial system; and lottery policies and procedures.
Skills in information gathering; fact-finding; interviewing; observation; analysis; communication; technical equipment; and report writing.
Maintain proficiency in the following databases: APIS, Aurora Navigator, Business Intelligence, Retailer Management System, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Ability to maintain confidentiality, make appropriate observations, conduct field investigations, and determine contractual compliance by recognizing infractions/violations
Effective communication skills with ability to communicate with people of diverse backgrounds
Valid State Driver’s License

Nice To Haves

Interview and interrogation certification, preferred
Certified Faud Examiner, preferred

Responsibilities

Conduct complex criminal and administrative investigations, research, and interviews to obtain information regarding the nature of a complaint, incident and/or investigation. This includes interviewing all involved parties; collecting, analyzing and securing evidence; and accessing and reviewing surveillance video system
Manage individual caseloads and ensure case narratives are accurate and up to date. Prepare case reports for criminal prosecution and administrative review
This position requires frequent travel between sites and multiple counties. Optimize productivity by using available navigation systems and retailer database. Ensure company vehicle maintenance and complete monthly mileage logs in compliance with policy. This position may require overnight or weekend travel
Using basic accounting principles, review and analyze transaction reports, financial records and relevant documents to determine loss for all involved parties and restitution owed in criminal proceedings
Execute audits and undercover operations on retailers to ensure contractual compliance. This is accomplished by ensuring retailers are following lottery procedures, conducting inventory audits of lottery tickets, providing security recommendations, and reviewing retailer security services. Perform retailer suspensions and retailer recertification training