Investigator I, CBIT

CardWorks • South Jordan, UT

3d

About The Position

Join our team - and take the next step in achieving a fulfilling career! What We Do At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise . Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most. Who We Are CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC . CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees. Merrick Bank is an FDIC-insured Utah Industrial Loan Bank . Merrick operates three main business lines : credit cards, recreational lending, and merchant services. Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Requirements

• High School Diploma or its equivalent education required
• Two (2) years of related customer service or collections experience preferred
• Work related inbound and or outbound telephone experience highly desirable
• Experience with First Data Resources (FDR) or related platforms preferred

Responsibilities

• Handles report and account level reviews as assigned by area management.
• Applies knowledge of each client’s policies and procedures for account maintenance to consistently execute tasks at hand
• Follows all guidelines of the Fair Debt Collections Practices Act (FDCPA), FCRA and all applicable regulatory standards
• Frequently interacts with internal and external customers i.e., (Clients, NY, Utah, attorneys, consumer credit counseling and credit bureaus)
• Processes exception reporting with respect to the accuracy and integrity of accounts reporting to the credit bureaus on behalf of our clients, as needed
• Assists other associates as needed
• Handles special projects assigned to support CWS operations as needed
• Performs other duties as assigned

Benefits

• Competitive Pay , including a Bonus Target or Variable Pay Incentive Program
• Benefits Package -Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED