INVESTIGATIONS SUPERVISOR 2

Arizona Department of Administration•Phoenix, AZ

4d•$31•Hybrid

About The Position

The Labor Department is responsible for the statewide enforcement of the Wage Claim, Youth Employment, Minimum Wage, Earned Paid Sick Time, Retaliation and Payment Compliance programs. This position may offer the ability to work remotely within Arizona, based on the department’s business needs and continued satisfactory performance. The position is hybrid and will require you to come into the office at least twice a week, or as needed.

Requirements

Procedures and techniques of managing and supervising an investigation unit responsible for conducting specialized and highly complex administrative investigations.
Effective written and oral communication.
Assessing work situations and rendering appropriate problem-solving techniques.
Developing and implementing training.
Interpreting and applying laws, rules and agency procedures.
Written and verbal communication skills
Interview and mediation skills
Logical and analytical skills
Organizational skills
Effectively manage multiple cases across various programs.
Basic computer skills
Understand and work within scope of authority.
Work independently, without direction.
Establish and maintain cooperative and effective working relationships with others.
Meet established timelines.
Apply applicable statutes and rules across all of the programs.
Effective written and verbal communication
Manage adverse situations or disgruntled claimants and employers.
Solve complex problems and analyze issues.
Work under pressure
Meet deadlines.
Work with others
Listen
Decipher factual and relevant evidence.
Work in a team and individually

Nice To Haves

Arizona administrative practices and procedures and personnel rules and requirements is preferred.
Wage claim, minimum wage, earned paid sick time, retaliation, payment compliance and youth labor statutes, rules and investigation processes as well as the provisions of federal Fair Labor Standards Act.
ICA and Labor Department's purpose, goals, policies, procedures, and practices, is preferred.
Sources for information and evidence relevant to specialized and complex labor related enforcement issues.
Microsoft office and Google programs.
The ideal candidate will have investigative and caseload management skills, knowledge of Labor Department programs and the FLSA, as well as prior supervisory experience.

Responsibilities

Oversees daily operations of the Labor Division Investigations Unit, supervising staff, assigning and reviewing casework, and ensuring compliance with labor laws and procedures.
Provides guidance, resolves issues, and responds to public and claimant inquiries.
Leads team meetings, evaluations, and process improvements, while supporting policy decisions and serving as Acting Director when needed.