INVESTIGATION SPECIALIST II (WT: ADMINISTRATIVE HEARING OFFICER I) - 76004688

State of Florida•Jacksonville Beach, FL

3d•$38,000

About The Position

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. The Bureau of Administrative Reviews (BAR) is dedicated to improving the safety of Florida’s roadways, while at the same time providing excellent customer service and a fair and impartial due process for drivers whose driver license or driving privilege is suspended, revoked, canceled or disqualified. As an Administrative Hearing Officer I, you will conduct administrative review hearings under oath to make determinations for possible reinstatement of driver licenses in accordance with Florida Statutes and FLHSMV policies and procedures. Duties and responsibilities will also include, but not be limited to, managing a complex caseload that is subject to strict deadlines, preparing and maintaining case files, researching case backgrounds, reviewing and evaluating testimony and evidence, analyzing information from various sources to make sound decisions, writing and issuing final orders and documenting decisions and outcomes of hearings.

Requirements

Value professionalism and customer service – able to conduct hearings in a professional and impartial manner; maintain high professional standards and remain calm and courteous when dealing with customers.
Possess strong communication and active listening skills – able to express ideas and facts clearly and be able to convey complex or detailed information to customers with varying levels of understanding of the administrative hearing process.
Value attention to detail, organization and prioritization – be thorough in accomplishing tasks and be able to plan and organize time and resources effectively to meet deadlines and statutory requirements.
The ability to analyze and comprehend a variety of legal and non-legal information to aid in making sound, well-informed and objective decisions. This includes review of driver history records, investigation reports, FLHSMV policies and procedures, administrative rules, and Florida Statutes.
Possess discretion and integrity – able to handle sensitive information and maintain confidentiality.
The ability to proficiently operate various technology applications, such as Microsoft Office, and possess the ability to learn new software.
The position you are applying for is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.
High School Diploma or GED equivalent.
This position requires the incumbent to have and maintain a valid driver’s license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
Ability to operate a state vehicle.
Occasional travel to include overnight travel may be required.

Nice To Haves

Experience with driver licensing.
Experience analyzing and interpreting information from different sources to make decisions and draw conclusions on various subject matter. Additional preference will be given to those with experience analyzing and interpreting Florida Statutes.
Experience preparing written correspondence and reports.
Experience creating and maintaining case files/a document filing system.
Experience in customer service dealing with customer questions or complaints.

Responsibilities

Conduct administrative review hearings under oath to make determinations for possible reinstatement of driver licenses in accordance with Florida Statutes and FLHSMV policies and procedures.
Manage a complex caseload that is subject to strict deadlines
Prepare and maintain case files
Research case backgrounds
Review and evaluate testimony and evidence
Analyze information from various sources to make sound decisions
Write and issuing final orders and documenting decisions and outcomes of hearings.