Inventory Support Specialist

Redemption Plus • Overland Park, KS

2d • Hybrid

About The Position

We are looking for an Inventory Support Specialist to join our Services Team. In this role, you are the link between our physical product and the digital systems that power our clients' success. You will ensure that the inventory data within our partners' systems is accurate, actionable, and ready to support the automated programs that drive their growth. This isn't a warehouse role; it is a service-oriented technical role. You are a data steward and a consultant who helps our partners maintain the operational integrity required to deliver a great guest experience.

Requirements

• Data Proficiency: High proficiency in Microsoft Excel is a must. You should be comfortable with Pivot Tables, V-Lookups, and managing large datasets to find discrepancies.
• Systems Experience: 1–3 years of experience working with an ERP or Inventory Management System (IMS). You understand how data flows from receiving to a guest's transaction.
• Analytical Mindset: You are motivated by the goal of 98%+ data accuracy. You can interpret metrics like turnover and shrinkage to provide actionable insights to our team.

Nice To Haves

• Industry Background: Experience in retail operations, supply chain, or field-based inventory auditing is highly preferred.
• Education: A Bachelor’s degree in Business, Logistics, or a related field is preferred, but we value hands-on experience in managing complex inventory environments.

Responsibilities

• Data Integrity for Scalable Services
• System Stewardship: Monitor customer inventory data across our platforms to ensure accuracy. You identify "dirty data" or system discrepancies and lead the corrective actions needed to fix them.
• Audit & Reconcile: Conduct regular remote and onsite audits to ensure that a client's "on-hand" prize counts match their digital record. You dive deep into the root causes of errors—whether they are process-driven or system-related.
• Automation Readiness: Certify that a client’s data is "clean" enough to support our automated service programs. You act as the gatekeeper who ensures a seamless transition from manual ordering to system-led replenishment.
• Strategic Field Support
• On-Site Implementation: Travel to client locations (10–15%) to lead inventory resets and physical audits. You ensure that the physical prize hub is organized in a way that aligns with our digital merchandising standards.
• Consultative Coaching: Work directly with operators at arcades and entertainment centers. You provide the training and best practices they need to maintain high-integrity inventory between our visits.
• Problem Solving: When inventory trends deviate, you don't just fix the number; you fix the process. You provide the visibility our Services and Sales teams need to prevent recurring issues.
• Operational Excellence
• Reporting & Analytics: Generate weekly and monthly reports on inventory health, stock-out risks, and shrinkage trends for the Services department.
• Planogram Alignment: Ensure that the physical prizes on a client's shelf match the digital planograms we have designed for them.

Benefits

• Health, dental, and vision insurance.
• 401(k) with immediate vesting and company match.
• Flexible PTO policy and a hybrid work model (3 days in Overland Park / 2 days remote).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level