Inventory Specialist

Petco•Lihue, HI

1d•Onsite

About The Position

Petco is a company dedicated to helping pets live their best lives, fostering a welcoming environment for both pets and pet parents. With over 60 years of experience, Petco provides a wide range of products, services, and expert support across more than 1,500 stores, 250+ Vetco Total Care hospitals, preventive care clinics, and distribution centers. The company, with over 29,000 partners, also supports animal welfare through Petco Love, which has helped approximately 7 million animals find homes. As an Omni Specialist, you are crucial in delivering seamless and efficient omnichannel experiences, connecting customers to products they need. Your primary focus will be on Ship-from-Store (SFS) and Omni Channel execution, supporting daily operational excellence within the Pet Care Center (PCC). This includes accurate picking, packing, shipping, and inventory flow, as well as assisting with merchandise receiving, stocking, and customer service. This role is ideal for individuals who value operational precision, teamwork, and problem-solving in a dynamic retail setting.

Requirements

High school diploma or GED required, or equivalent work experience.
Strong attention to detail and organizational skills.
Basic math proficiency.
Above-average communication skills.
Ability to follow processes while applying sound judgment when needed.
Strong teamwork and problem-solving skills.
Minimum of 1 year of experience working with or caring for companion animals and aquatic life.
Strong knowledge of animal care, husbandry, and maintenance practices.
Demonstrated ability to educate others and communicate effectively.
Strong customer service mindset with an aptitude for selling behaviors.
Basic business and inventory management skills.
Completion and ongoing maintenance of the Petco Animal Care Certification Program required.

Nice To Haves

Genuine interest in animals and their care preferred.
High school diploma or GED preferred.

Responsibilities

Support a safe, clean, and compliant Pet Care Center environment for pets, customers, and partners.
Adhere to and promote all safety, loss prevention, and operational procedures.
Escalate issues or concerns appropriately to the Leader on Duty.
Provide friendly, helpful, and solution-oriented customer service when supporting the sales floor.
Support customer interactions using Petco’s selling model as needed.
Contribute to a collaborative, inclusive team culture focused on shared success.
Execute daily Ship-from-Store (SFS) operations, including accurate picking, packing, labeling, and shipping.
Support efficient Omni Channel execution to reduce processing time through process familiarity and operational discipline.
Assist with receiving, unloading, and stocking merchandise and supplies in accordance with operational guidelines.
Maintain accurate inventory flow and support quarterly and annual physical inventory counts.
Complete Omni and SFS-related projects, including planogram sets, labeling, signage, fixture setup, RTV processing, and hazardous waste handling.
Analyze on-site conditions versus plan, identify variances, and recommend or implement corrective actions.
Coordinate with Pet Care Center and field partners to ensure fixturing, floor plans, stocking, and SFS equipment are executed to standard.
Communicate daily status updates to PCC leadership, including unfinished orders or required system corrections.
Perform routine housekeeping tasks to maintain a clean, organized, and professional backroom and sales floor.
Support special projects and additional operational tasks as assigned.
Maintain operational standards across backroom and sales floor environments.
Support inventory accuracy, replenishment, and merchandise presentation.
Process register transactions accurately and efficiently when supporting the sales floor.
Deliver a positive customer experience through professionalism and teamwork.