Inventory Specialist

Walgreens•Savannah, GA

1d•Onsite

About The Position

The Inventory Specialist is responsible for comprehensive inventory management across both the front end and pharmacy sections of the store. This includes executing, monitoring, and training on best practices and standard operating procedures for inventory, ensuring on-shelf availability, and managing receiving, counting, pricing, and returns. The role involves validating planogram accuracy, reviewing reports for on-hand balance and pricing accuracy, and implementing asset protection techniques. The specialist also handles claims for inventory discrepancies and damaged goods. Additionally, the position supports customer experience by engaging customers and, in designated stores, may act as a leader on duty, resolving customer issues and performing store opening/closing duties. Key operational tasks include managing warehouse and vendor deliveries, completing pharmacy inventory activities under pharmacist supervision, executing pricing changes, maintaining accurate inventory counts, ensuring compliance with regulated products, and assisting with physical inventory preparations. The role also involves coaching team members on inventory systems and processes, and requires obtaining and maintaining a valid pharmacy license/certification as required by the state.

Requirements

Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates).
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Must have a willingness to work a flexible schedule, including evening and weekend hours.
“Achieving expectations” rating on last performance review and no written disciplinary actions in the previous 12 months (internal candidates only).
Demonstrated attention to detail and ability to multi task and manage execution.
Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license/certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy.
Supporting pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns.
Championing On-Shelf Availability and being responsible for receiving, counting, pricing, returns, and all in-store inventory processes.
Validating and ensuring accuracy of planograms.
Reviewing and coordinating the proper use of reports and system applications, which have an impact on the accuracy of front end and pharmacy on-hand balances and pricing.
Executing and maintaining front end and pharmacy asset protection techniques, and filing claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs.
In designated stores, as required, opening and closing the store in the absence of store management, including all required systems start-ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day.
Engaging customers by greeting them and offering assistance with products and services.
In designated stores, when serving as the leader on duty, resolving customer issues and answers questions to ensure a positive customer experience.
Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Executing and coaching team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders.
Scanning in all deliveries while the vendor is still in the store, including common carrier deliveries.
Focusing on One Box receiving.
Taking the appropriate action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders.
Under the supervision of the pharmacist-in-charge, verifying all pharmacy shipments are posted for products physically received at the store.
Completing or verifying postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders performing any necessary tote audits, and accurately reporting any shortages or damaged product.
Completing On-Shelf Availability (OSA) end-to-end process including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call-ins, and vendor returns before expiration, completes scan outs/ scan outs returns on all subscribed departments including vendor/ DSD departments and pharmacy scan outs.
Under the supervision of the pharmacist-in-charge, completing pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non-controlled, and damaged salvage returns.
Facilitating excess inventory returns or interstore pharmacy transfers where applicable for non-returnable ABC overstock.
Verifying posting of all pharmacy/ prescription claims.
Completing execution of all pricing activities including price changes, markdowns, and markdowns deletes.
Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks.
Responsible for supporting front end and pharmacy ordering by ordering expense items.
Monitoring pharmacy manual orders to identify excess orders.
Maintaining consigned inventory and orders as required.
Ensuring all designated pull & quarantine item on-hands are updated and placed in the designated holding area.
Maintaining accurate inventory counts.
Maintaining the accuracy of on-hand quantities including but not limited to basic departments, stockroom, overstock locations.
Under the supervision of the pharmacist-in-charge, maintaining accurate inventory counts and accuracy of on-hand quantities in pharmacy and completes pharmacy smart counts.
Ensuring the store maintains inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Assisting in the maintenance of inventory records, including receiving and posting of all products (in the front-end) received at the store in all inventory systems.
Organizing files and retains all invoices/receipts/return authorizations necessary for all inventory activities.
Helping to prepare for physical inventory and supports the physical inventory day activities, including but not limited to preparing sales floor, stockroom, and pharmacy for inventory and auditing the third party team on the day of inventory.
Supports keeping all counters and shelves clean and well merchandised.
Knowledgeable of all store systems and equipment.
Assisting and coaching store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions and, package returns at Walgreens.
Supports execution of Pickup Program.
In designated stores, when serving as the leader on duty, responsible and accountable for registering all related sales on assigned point-of-sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids.
Completing product returns, order voids, customer refunds, cash drops to safe, and provides change as requested for point of sale.
Complying with all company policies and procedures; maintains respectful relationships with coworkers.
Completing any additional activities and other tasks as assigned.
Attending company-based trainings for continuous development and completes all e-learning modules including safety training requirements.
Obtaining and maintaining a valid pharmacy license/certification as required by the state.
Serving as a liaison between management and non-management team members by coaching and developing other capabilities with inventory systems.
When serving as the leader on duty, communicating assigned tasks to team members and reporting disciplinary issues and customer complaints to management.