Inventory Specialist

Petco•Woodland Hills, CA

1d•Onsite

About The Position

Petco is seeking an Omni Specialist to deliver seamless, efficient omnichannel experiences for customers. This role primarily focuses on Ship-from-Store (SFS) and Omni Channel execution, supporting daily operational excellence within the Pet Care Center (PCC). The Omni Specialist ensures accurate picking, packing, shipping, and inventory flow, while also assisting with merchandise receiving, stocking, and customer service as needed. This position is suited for individuals who value operational precision, teamwork, and problem-solving in a dynamic environment. Petco is a company dedicated to improving the lives of pets and people, operating over 1,500 stores, 250+ Vetco Total Care hospitals, and hundreds of preventive care clinics across the U.S., Mexico, and Puerto Rico, with a team of 29,000+ partners. The company also founded Petco Love, which supports animal welfare groups and has facilitated approximately 7 million animal adoptions.

Requirements

High school diploma or GED required, or equivalent work experience.
Strong attention to detail and organizational skills.
Basic math proficiency and above-average communication skills.
Ability to follow processes while applying sound judgment when needed.
Strong teamwork and problem-solving skills.
Minimum of 1 year of experience working with or caring for companion animals and aquatic life.
Strong knowledge of animal care, husbandry, and maintenance practices.
Demonstrated ability to educate others and communicate effectively.
Strong customer service mindset with an aptitude for selling behaviors.
Basic business, math, and inventory management skills.
Strong organizational, interpersonal, and communication skills.
Completion and ongoing maintenance of the Petco Animal Care Certification Program required.

Nice To Haves

Genuine interest in animals and their care preferred.
High school diploma or GED preferred.

Responsibilities

Support a safe, clean, and compliant Pet Care Center environment for pets, customers, and partners.
Adhere to and promote all safety, loss prevention, and operational procedures.
Escalate issues or concerns appropriately to the Leader on Duty.
Provide friendly, helpful, and solution-oriented customer service when supporting the sales floor.
Support customer interactions using Petco’s selling model as needed.
Contribute to a collaborative, inclusive team culture focused on shared success.
Execute daily Ship-from-Store (SFS) operations, including accurate picking, packing, labeling, and shipping.
Support efficient Omni Channel execution to reduce processing time through process familiarity and operational discipline.
Assist with receiving, unloading, and stocking merchandise and supplies in accordance with operational guidelines.
Maintain accurate inventory flow and support quarterly and annual physical inventory counts.
Complete Omni and SFS-related projects, including planogram sets, labeling, signage, fixture setup, RTV processing, and hazardous waste handling.
Analyze on-site conditions versus plan, identify variances, and recommend or implement corrective actions.
Coordinate with Pet Care Center and field partners to ensure fixturing, floor plans, stocking, and SFS equipment are executed to standard.
Communicate daily status updates to PCC leadership, including unfinished orders or required system corrections.
Perform routine housekeeping tasks to maintain a clean, organized, and professional backroom and sales floor.
Support special projects and additional operational tasks as assigned.
Ensure accurate, timely execution of SFS and Omni Channel processes.
Maintain operational standards across backroom and sales floor environments.
Support inventory accuracy, replenishment, and merchandise presentation.
Follow all policies, procedures, and safety standards.
Process register transactions accurately and efficiently when supporting the sales floor.
Deliver a positive customer experience through professionalism and teamwork.