INVENTORY SPECIALIST

Arizona Department of Administration•Phoenix, AZ

23h•Onsite

About The Position

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov [https://des.az.gov/]; or click on the link here [https://youtu.be/EjLhFs6kqmE] to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated professional to join our team as an Inventory Specialist. This position serves as a key member of the Centralized Asset Management (CAM) team, supporting the DES warehouse and Desktop Support teams across regions. It is responsible for maintaining accurate inventory control of IT equipment within the DES warehouse and DTS inventory, as well as assisting with the imaging, configuration, and preparation of devices. The role acts as the primary point of contact for IT hardware-related tickets, ensuring the timely fulfillment of requests by delivering pre-imaged and configured equipment to Desktop Support teams. Additionally, the position coordinates the pickup and processing of surplus or returned equipment for re-imaging, re-deployment, or disposal, and responds to equipment requests for new hires and offboarding activities. This position does not offer the ability to work remotely.

Requirements

Knowledge of: Inventory process or procedures.
Knowledge of: Current and supported Operating Systems and Applications like Windows Operating Systems, MS Office 365, Google platform, etc.
Knowledge of: Imaging of IT desktop hardware.
Knowledge of: Installation of a variety of in-house, vendor-supported, 3rd party software packages using scripts.
Skills In: Problem-solving and attention to detail.
Skills In: Customer service and interpersonal relationships.
Skills In: Responding promptly to customer needs.
Skills In: Customer-centric approach to problem solving.
Skills In: Written and oral communication.
Ability to: Understand the inter-workings of personal computer hardware and software.
Ability to: Communicate with technical and non-technical staff.
Ability to: Continually learn in an ever-changing environment.
Ability to: Balance, prioritize and organize multiple tasks.
Associate’s degree plus one to three years of information technology experience (or equivalent experience)
This position does require driving or the use of a vehicle as an essential function of the job to conduct State business; then the following requirements apply: Driver’s License Requirements. [https://publicstorage.dc4.pageuppeople.com/1045/ClientPublicFile/3601803f-02e5-4b70-b325-26c8ef309c1b.pdf]
Employees will obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Worked in Information Technology, Asset/Inventory Management or closely related field, or equivalent combination of experience and/or education, from which comparable knowledge and skills.

Responsibilities

Delivery and pick up of IT hardware as assigned by Supervisor/Project Coordinator, to include:
Delivery of pre-imaged IT hardware from the warehouse to the Regional Desktop Support teams
Pick up of excess or surplus IT hardware from Regional Desktop Support teams
Pick up of IT hardware from Divisional Supervisors for off-boarded employees.
Oversee all aspects of warehouse IT hardware inventory, including receiving and intake, inventory tracking and maintenance, and reconciliation to ensure accuracy and accountability.
Receive calls, emails and web inquiries for end users and /or other external Help Desks.
Log calls, email or web inquiries into a ticket management system and classify the ticket accordingly.
Participate in the imaging production and deployment process.
Imaging and re-imaging of IT hardware, division-specific post-image setup, and installation of a variety of software packages.
Primary owner and contact for IT hardware-related tickets.
Validation of installation and communication of DTS tool sets.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities