Inventory & Service Support Coordinator

Medical Application Repair & Sales • Lexington, SC

1d • Onsite

About The Position

The Inventory & Service Support Coordinator is a key support role that helps keep our service team efficient and our customers taken care of. This position blends inventory and shipping duties with phone support, service ticket dispatching, and technician coordination. This role is ideal for someone who enjoys variety in their day, is highly organized, and likes being the “glue” that holds operations together.

Requirements

• Experience in inventory, logistics, operations, or service coordination
• Comfortable answering phones and speaking with customers professionally
• Strong organizational skills and attention to detail
• Ability to multitask and shift priorities throughout the day
• Basic computer skills (ERP systems, spreadsheets, service platforms)
• Ability to lift and move packages/equipment (up to ~50 lbs)
• Reliable, proactive, and team-oriented

Nice To Haves

• Experience with NetSuite or similar inventory/ERP systems
• Prior work in service dispatch, technical support, or repair operations
• Experience with medical equipment, electronics, or parts-based businesses

Responsibilities

• Receive, label, organize, and store incoming inventory
• Pull, pack, and ship parts and equipment accurately
• Restock and maintain service technician kits
• Assist technicians with sourcing parts for service calls
• Track inventory levels and report low-stock items
• Perform light cycle counts and inventory organization
• Answer inbound customer calls and route them appropriately
• Create and dispatch service tickets to technicians
• Coordinate scheduling and parts readiness for service calls
• Communicate with service techs regarding parts, shipping, and job status
• Assist with tracking open service tickets and follow-ups
• Enter and maintain inventory, shipping, and service data
• Work within our service and inventory systems (NetSuite experience a plus)
• Help keep service records accurate and organized
• Support process improvements as the service department grows

Benefits

• Varied responsibilities — no two days are the same
• Central role supporting technicians, customers, and operations
• Opportunity to grow with the company and expand responsibilities
• Hands-on involvement in a growing service organization
• Hourly position (pay based on experience)
• Full-time preferred, part-time may be considered
• On-site role
• Training provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed