Inventory Operations Returns Senior Supervisor – Evernorth – Tempe, AZ

The Cigna Group•Tempe, AZ

About The Position

As an Operations Senior Supervisor, you will lead a high-performing team of pharmacy staff driving operational excellence through innovation, accountability, and continuous improvement. You’ll be responsible for fostering a culture of engagement, setting clear expectations, and empowering your team to deliver exceptional results while identifying and implementing strategies to reduce inventory waste and streamline processes.

Requirements

High School Diploma or GED required
4+ years of experience in inventory operations processing preferred
2+ years of leadership experience required
Strong leader with emotional intelligence and ability to engage, enable, and develop staff
Proficient in PC-based systems including Microsoft Office, Excel, PowerPoint, SharePoint, Outlook, and Webex
Demonstrated ability to train, coach, and mentor staff with patience and clarity
Advanced problem-solving skills and ability to collaborate across departments to resolve complex issues with innovative solutions
Adaptable to dynamic environments with sound independent decision-making skills
Skilled in handling challenging conversations professionally
Proven experience supervising diverse teams, fostering accountability, and driving performance
Skilled in conflict resolution and performance management to support employee development and retention
Demonstrated success in identifying inefficiencies and leading process improvement initiatives
Experienced in translating organizational goals into actionable plans and delivering measurable outcomes
Strong communicator with ability to lead change, gain stakeholder buy-in, and maintain transparency
Uses operational metrics and employee feedback to guide decisions and support continuous improvement
Committed to delivering high-quality service aligned with client expectations and organizational standards
Experience with medication destruction protocols, especially in healthcare or pharmaceutical environments
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

4+ years of experience in inventory operations processing preferred

Responsibilities

Manage and mentor a team of pharmacy staff, promoting a collaborative and inclusive work environment.
Lead and support projects aimed at reducing inventory waste and enhancing operational workflows.
Collaborate with cross-functional teams to identify root causes of inefficiencies, clarify operational expectations and implement sustainable solutions.
Encourage team-driven ideas and pilot innovative approaches to improve service delivery and reduce costs.
Occasionally reviews recorded calls to verify technician-patient interactions, address complaints, and ensure adherence to service standards—identifying coaching opportunities when needed.
Investigates and resolves quality issues by analyzing system workflows and order handling processes to identify gaps in SOPs, technician errors, or procedural inconsistencies—using findings to guide corrective actions and process improvements.
Ensure compliance with regulatory and organizational policies related to pharmacy operations.
Set clear performance expectations and hold team members accountable through regular coaching, feedback, and development plans.
Foster a culture of ownership, innovation, and continuous improvement.
Monitor daily workflow and staff scheduling to ensure optimal coverage and productivity.
Review and analyze performance metrics to identify trends, drive accountability, and celebrate successes.
Conduct regular team meetings, and performance reviews to align goals and reinforce priorities.
Maintain open lines of communication with peers and leadership to share best practices and align strategic goals.
Manage employee time tracking, attendance, and scheduling with accuracy and fairness.
Maintain documentation of coaching sessions, performance reviews, and improvement plans.
Support staffing decisions and resource planning based on business needs and performance data.