Inventory Coordinator

SGI•Indianapolis, IN

13d

About The Position

The Inventory Coordinator is responsible for ensuring physical inventory items are setup correctly and available to the appropriate people at the right time. The primary functions of the role include problem solving, analyzing inventory data, performing root cause analysis, assisting clients and contributing to policies and procedures. The Inventory Coordinator works in unison with cross-departmental personnel daily to ensure those functions are completed on time.

Requirements

Bachelor’s Degree
Minimum of 1-2 years of customer service experience
Ability to exercise balanced judgement, decision making, and attention to detail
Demonstrated ability to use quantitative reasoning, problem solving, and/or data analysis
Experience working in a team setting and/or cross function collaboration
Proficient with Microsoft office programs (Excel, Word, Outlook)

Responsibilities

Ownership mentality to ensure clients are pleased after every interaction
Responsible for providing and monitoring website access for clients including troubleshooting issues
Recognize when to escalate issues that require swift and urgent resolution
Receive and resolve inquiries through coordination and collaboration, ultimately communicating resolution back to the appropriate individual(s)
Exercise flexibility and adaptability required to meet the needs of the client
Partner with internal personnel to research and provide answers to requests
Cross-collaborate with team members to provide backup and/or coverage responsibilities for other clients, as needed or assigned
Coordinate with internal partners, personnel, and/or external vendors to ensure timely availability of materials for marketing production
Resolve inventory issues, apply analytical skills to resolve inventory issues, identify root causes and corrective actions, and contribute to policies and procedures to amplify continuous process improvement
Learn and understand client businesses and the purpose of the inventory
Monitor, analyze, and report inventory levels
Set up and maintain items in inventory management systems
Assess and audit processes quickly
communicate the inventory status accurately and promptly
Accurately enter data and information into Excel and various database applications
Track and measure defined Key Performance Indicators (KPI’s)to align with SGI and client goals/expectations for reporting and consulting purposes