Inventory Control Specialist

American Expediting•Chicago, IL

About The Position

The Inventory Control Specialist is responsible for ensuring inventory accuracy, system integrity, and operational consistency within warehouse operations. This role serves as a subject matter expert (SME) on inventory processes, warehouse systems, and client workflows, supporting both internal teams and customers through data analysis, process improvement, and issue resolution. The Inventory Control Specialist operates as a key operational resource, driving standardization, leading problem resolution, and ensuring service excellence across warehouse locations.

Requirements

2+ years of experience in inventory control, warehouse operations, logistics, or supply chain environments
Experience working with warehouse management systems (internal and/or external platforms)
Strong analytical and problem-solving skills
Demonstrated ability to independently manage operational issues and influence outcomes across multiple stakeholders
Ability to work independently and prioritize in a fast-paced operational environment
Strong written and verbal communication skills
Ability to travel to internal facilities or customer locations as needed to support implementations, training, audits, and operational improvement initiatives
High attention to detail and strong organizational skills
Process-oriented with a continuous improvement mindset
Ability to analyze data and translate findings into operational actions
Strong collaboration and stakeholder management capabilities
Comfortable serving as a go-to operational resource within the facility

Nice To Haves

Experience supporting healthcare, time-critical logistics, or forward stocking networks
Experience collaborating with commercial or pricing teams on operational execution
Familiarity with Dispatch Science, Freshdesk, Extensive WMS or similar operational and customer support platforms
Experience leading operational standardization or network optimization initiatives

Responsibilities

Maintain accurate inventory records and ensure alignment between physical inventory and system data
Monitor inventory transactions and reconcile discrepancies across internal and external warehouse management systems
Conduct root-cause analysis of inventory variances and implement corrective actions
Perform audits, cycle counts, and reconciliation activities
Ensure accurate processing of billable warehouse transactions
Maintain inventory data integrity across systems and reporting tools
Serve as the operational expert on warehouse systems and inventory workflows
Act as SME for internal and external warehouse management systems (WMS) and related operational platforms
Support system adoption, troubleshooting, and workflow optimization
Partner with Operations and IT teams to improve system functionality and reporting accuracy
Document system workflows and maintain operational process documentation
Serve as subject matter expert on client-specific inventory processes, ensuring operational execution aligns with contractual and service expectations
Monitor, analyze, and drive performance against customer KPIs, identifying risks and implementing corrective actions
Act as a key liaison supporting customer requirements and operational execution
Communicate proactively regarding risks, delays, or service impacts
Support onboarding of new customer inventory programs
Lead resolution of complex operational and inventory challenges
Independently investigate inventory discrepancies and operational exceptions
Serve as primary escalation lead for complex inventory, system, and customer operational issues, driving resolution through cross-functional coordination
Exercise independent judgment to diagnose operational problems and implement corrective solutions
Identify recurring problems and recommend preventative solutions
Train warehouse staff on systems, inventory procedures, and updated workflows
Develop, maintain, and update standard operating procedures (SOPs)
Develop standardized processes and best practices to support operational consistency across warehouse locations
Identify opportunities to improve efficiency, accuracy, and service performance
Participate in continuous improvement initiatives and operational projects
Partner cross-functionally with Operations, IT, Customer Success, and Commercial teams to support implementations and operational execution
Support new customer launches, transitions, and operational expansions
Provide operational expertise during process design and workflow improvements
Serve as single operational lead at site location
Receive, pack, and ship orders
Manage facility cleanliness and organization
Act as primary operational point of contact
Oversee inventory controls where applicable